Dwayne Chapman Email and Phone Number
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What I love about selling insurance is the feeling of helping people. Ensuring that my clients receive the up most care and trusted advice in counseling and assistance in providing the most affordable insurance products not to just meet their expectations, but exceed it. I enjoy the fact that I can grow with my client and provide new insurance products as they grow through life’s changes. Knowing that I am a trusted advisor to my clients is reward enough for me. My passion is people and providing a service that is truly needed. The upcoming health care changes will provide challenges for us all, I strive within this type of environment and I have the passion and energy to advice and support my clients.For individuals or families looking for affordable coverage, I represent top rated health insurance companies and customize health plans that not only covers doctor office visits, and hospitalization, but also protects their income when sick or injured, helps pay their bills, and protects their family from financial ruin with life insurance, which is automatically included, in case they don't make it out of the hospital.TO CONTACT MEPlease don't hesitate to reach out to me for a free, no obligation quote and a review of your current insurance needs. I can best be reached at (216) 296-8996 or at dchapman@insphereis.com.OUR SPECIALTIES ◆ Life Insurance ◆ Health Insurance ◆ Medicare Options ◆ Long-Term Care Insurance ◆ Disability Insurance ◆ Dental & Vision Plans ◆ Retirement Plans ◆ Final Expense Insurance ◆ Whole Life Insurance ◆ Universal Life Insurance◆ Fixed Annuities ◆ Fixed Index Annuities ◆ 100% After Deductible Plans ◆ Copay Plans ◆ HSA-Qualified Plans ◆ High Deductible Health Plans ◆ Accident Only Plans ◆ Critical Illness/Cancer Plans ◆ Hospital Confinement Plans ◆ Personalized Service
Independent Medicare, Life & Health Insurance Consultants
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Licensed Health And Life Insurance BrokerIndependent Medicare, Life & Health Insurance ConsultantsEuclid, Oh, Us
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Licensed Health & Life Insurance BrokerIndependent Medicare, Life & Health Insurance Consultants 2012 - PresentServing: Northern OhioI am an Independent Medicare, Life and Health Insurance Consultant in the greater Cleveland area. I am focused on serving the Medicare, life and health insurance needs of small businesses and middle-income families and individuals.For Medicare-eligible individuals, I understand the unique needs of seniors and Medicare-eligible individuals. My portfolio includes products from recognized and trusted carriers, and I believe you'll like my "needs-based" approach that matches products to your life and your lifestyle.✯ I’m licensed to sell Medicare, life and health insurance in Ohio and my state license # 963185. ✯
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Independent ConsultantJ.Lodge Oct 2010 - PresentFort Myers, Florida AreaI'm a Sprint Account Executive responsible for managing a pilot auditing Sprint Customer Care calls.
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Service Quality Assurance ManagerIbm Jan 2009 - Aug 2010I was contracted through IBM for a United States Census 2010 Coverage Follow Up project. I specialized in performing Quality Assurance, process development and change management for eleven call centers with +7,000 agents across the United States. My primary responsibilities included management of central operations for +450 quality agents. Some of my key accomplishments:✔ Supported development of all service quality and operations training curriculum including co-facilitation during on-site Train-the-Trainer classes.✔ Centrally managed high volume execution of +500,000 quality evaluation during 18 week program whileMaintaining enterprise quality score of 99%.✔ Successfully performed key vendor and performance management role while building productive relationships with 3 separate vendors (Convergys, TeleTech and Vangent) and individual Quality Managers at 11 unique sites. ✔ Hosted 11 client interfacing quality calibration sessions each week.✔ Maintained accuracy of 5 Standard Operating Procedure between service quality and core operations.✔ Key stakeholder representing operations in daily communication meeting, the initial step of change management.✔ Hosted sales driven show case of service quality operations to prospective new clients. -
Regional DirectorAutomobile Club Of Southern California Dec 2007 - Dec 2009Costa Mesa, CaAs the Regional Director, I managed the operations and activities of the 3 blended AAA enterprise insurance and claims reporting contact centers (PMG - Policy Management Group). I drove team performance through development and support of strategies tied to outstanding customer service, adherence to quality standards and performance metrics, and fair human resource management.Some of my key accomplishments:✔ Established Universal Agent strategy to improve “first call resolution”, flexibility of staffing requirements and cost reduction.✔ Launched “Save Team” for the California and Texas markets to provide immediate attention to insured’s requesting to cancel policies. “Save Team” YTD 2009 revenue saved $2.5 million.✔ Implemented “Retention Team” and developed pre-renewal segmentation call-out program to proactively contact insured’s prior to renewal. ✔ Increased pre-renewals 25%, retention rates increased 15% and improved payment collection 32%. ✔ Directed the incorporation of cross-selling strategies into the customer service processing structure.✔ Developed agent incentive based Referral program. ✔ 2008 auto referrals generated $15 million and $25 million YTD 2009. Overall referrals (auto, home and life) achieved a 25% improvement year over year. ✔ Implemented new technology to improve claims reporting function.✔ Improved claims reporting cycle time by 30%.✔ Reduced required staffing by 25% and employee attrition by 10.5%.✔ MSI (member satisfaction index) achieved unprecedented customer service scores by7.5%/year. ✔ Developed and implemented strategic vendor alliances to improve the contact center operations and drive increased efficiencies. (TPG, Eloyalty, Arise) -
General ManagerSears Holdings Corporation 2002 - 2007As the General Manager, I directed the activities and operations of an out-bound sales contact center. I also drove team performance through development and support of strategies tied to outstanding customer service, adherence to quality standards and performance metrics, and fair human resource management.Some of my key accomplishments: ✔ Launched and managed a national roll out of Sears Customer Segmentation Pilot that achieved a 7.5% close ratio against a goal of 3% during the initial pilot/product phase.✔ Great Performance Award winner for operational excellence in revenue and profit improvement. ✔ Certificate of Achievement winner for focus on the Customer. -
General ManagerAt&T 1981 - 2000As the General Manager, I resolved service and billing issues for 2.3MM inbound calls/year; and while using consultative sales techniques, turned the call into a sales opportunity.Some of my key accomplishments:✔ Focused on implementing the “Customer First Strategy” by improving customer satisfaction through service and sales.✔ Improved sales 88%; Improved call handling productivity 11%; reduced absenteeism 45%.✔ Directed the conversion and modernization of a call center into a state of the art “Prototype” Customer Care Call Center. ✔ Recipient of the “Customer Excellence Award”:✔ Chairman’s Award for #1 ranking in annualized sales.✔ Great Performance Award for #1 ranking “Dynamic Organization Culture Survey”.
Dwayne Chapman Skills
Dwayne Chapman Education Details
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Baldwin-Wallace CollegeGeneral System Management -
Business Administration
Frequently Asked Questions about Dwayne Chapman
What company does Dwayne Chapman work for?
Dwayne Chapman works for Independent Medicare, Life & Health Insurance Consultants
What is Dwayne Chapman's role at the current company?
Dwayne Chapman's current role is Licensed Health and Life Insurance Broker.
What is Dwayne Chapman's email address?
Dwayne Chapman's email address is dp****@****ail.com
What is Dwayne Chapman's direct phone number?
Dwayne Chapman's direct phone number is +121723*****
What schools did Dwayne Chapman attend?
Dwayne Chapman attended Baldwin-Wallace College, Baldwin-Wallace College.
What skills is Dwayne Chapman known for?
Dwayne Chapman has skills like Health Insurance, Life Insurance, Team Leadership, Term Life Insurance, Needs Analysis, Creative Problem Solving, Licensed Life And Health Insurance Agent, Captivate, Consultative Selling Style, Dedicated Professional, Passion For Helping Others, Exceeding Customer Expectations.
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