J.Lodge first opened its doors in 1999 and has become the recognized leader in the science of contact center monitoring and analysis. Our company is dedicated to providing careers for Americans with disabilities, providing work at home opportunities throughout the United States. Our Quality Analysts are college educated, business experienced professionals who are ready to provide you with world class customer service. This employee model has been the backbone of our success and is what differentiates J.Lodge from both in-house and outsourced QA programs.
Our company offers a unique blend of flexibility, professionalism and experience to our clients.
Our model offers our customers a highly educated and experienced call center analyst at prices that rival offshore providers. Our employee model consists of individuals who:
1) Have an average of 4+ years of post secondary education
2) Have an average of 15+ years of Business Experience
3) Are Experienced and Trained in Your Industry
4) Are Dedicated Solely to your Account
5) Are Certified to Your Standards
This expertise allows us to deliver an array of services that help you reduce costs and increase revenue while improving your customer retention in areas such as:
- Remote Call Monitoring
- Managed Voice Analytics
- Compliance Monitoring & Control
- Spanish Language Monitoring
- Inbound and Outbound Calls
- Chat and Email Monitoring
- Customer Satisfaction Surveys
- Quality Management
- Virtual Team Management
- Back Office Support
Company Details
- Employees
- 204
- Founded
- -
- Address
- 9530 Marketplace Rd, Fort Myers,florida 33912,united States
- Phone
- +1 888-354-5050
- in****@****dge.com
- Industry
- Information Services
- NAICS
-
Other Information ServicesNews SyndicatesAll Other Information Services
- Website
- jlodge.com
- Keywords
- Quality Management, Call Monitoring, Virtual Team Management, Speech Analytics, Customer Relations Management, Back Office Support.
- HQ
- Fort Myers, Florida
J.lodge Questions
J.Lodge's helpline number is +1 888-354-5050
J.Lodge's website is jlodge.com
J.Lodge's LinkedIn profile is https://www.linkedin.com/company/j.lodge
J.Lodge has
204 employees.
View email and phone details for 204
employees at J.Lodge.
J.Lodge's industry is
Information Services
J.Lodge's top competitors are
Okie811 - Oklahoma One-Call System, Inc.,
Sparksetters,
Asm Research,
Ability-Go,
Bit-Lever,
Cognosante,
Advancements In Manufacturing Upskilling Program,
Cognosante Mvh, Llc,
Veteran Surf Alliance,
I Know I Can.
J.Lodge's support email address is info@jlodge.com
J.Lodge's categories are Information Services
J.Lodge's founding year is 1999
