Over fifteen years of demonstrated achievement in all phases of Support and Services including – setting up strategy to deliver accurate and timely solutions, building teams, interfacing with internal and external stakeholders, and managing critical situations. Passionate about Customer Advocacy and Satisfaction to drive quality into products and processes, and to improve continually.Areas of expertise Include:- Data Center stack – hardware and software- Cloud Solutions and multi-vendor Support- Building Teams - Customer Satisfaction Metrics- Off-shoring and Out-tasking- Escalation Handling- Setting up Customer Communities- Service Tools and Knowledge bases- Partner Enablement