Chris Woods Email & Phone Number

Seattle, WA, US

Seattle, WA, US

Seattle, WA, US

Manage the teams that create Amazon’s omnichannel grocery shopping experiences for Amazon Fresh, Whole Foods Market, and dozens of third party grocers in more than 10 marketplaces around the globe.

Seattle, WA, US

Bradenton, Florida, US

Live Expert, developed by ClairVista, is the leading video chat contact center platform, enabling high-engagement, low-cost customer service used by companies such as Hertz, AstraZeneca, Staples, Cancer Treatment Centers, and Intuit for transformational approaches to sales, telehealth, customer service, and technical support.Built Live Expert from a.

Oakbrook Terrace, Illinois, US

• As part of the ClairVista team at Redbox, I filled the following roles for the venture to support it's first full market launch and provided the technology basis for its growth to more than $2B in revenue and 40,000+.
• Technology strategy
• Automated kiosk supplier strategy and
• Outsourced manufacturer validation
• Technical support for systems and field operations
• Development of custom software solutions

US

• I joined iFulfillment (later merged with eBay Enterprise to become Radial) with its cofounders to develop an eningeering-driven third party logistics business. Eight short months later, we were shipping shoes for.
• Full supply chain execution system, including a custom web platform with a full suite of user applications for product management, inventory management and order status; customized warehouse management system to.
• 250,000+ square foot distribution center with a broad array of material handling equipment to support highly varied inventory and order composition.After iFulfillment's acquisition by Innotrac, I managed large-scale.
• Served as the primary customer interface during the sales, implementation and service phases of the customer lifecycle.
• Managed the in-house software development teams and processes for Innotrac's custom solutions, often cited as a key competitive advantage in the third party logistics market.
• Developed integration strategy for bringing together a diverse set of systems from Innotrac's acquisitions to present a best in class integrated systems for third party logistics.

Chicago, Illinois, US

• Scotty's Home Market, later acquired by Peapod, was unique among the v1.0 grocery delivery companies: it focused on executional excellence and was profitable on a unit basis. A keen combination of customer focus.
• “Light” users (customers previously ordering less than 24 times per year) showed the greatest increase in order frequency with a 47% increase from 17 to 25 orders per year.
• New customers using Scottyscan demonstrated a purchase frequency more than double the Scotty’s average (35 orders versus 17 orders per year);
• The use of Scottyscan resulted in a 33% increase in revenue realized per household for Scotty’s Home Market.For Scottyscan, I developed the strategy, evaluated and selected vendors, managed the implementation schedule.

Dublin 2, IE

My focus was Consumer Direct, Andersen Consulting's perspective for how online ordering and grocery home delivery would reshape customer expectations and the entire retail & consumer goods supply chain.

Master Of Business Administration (Mba)

Bs, Finance & Banking