Chris Woods Email and Phone Number
Seattle, WA, US
Chris Woods's Location
Seattle, Washington, United States, United States
Chris Woods's Contact Details
Chris Woods work email
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Chris Woods personal email
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Chris Woods phone numbers
About Chris Woods
Lead a team of senior managers, principals and senior product managers, and research science who build the omnichannel shopping experience for Amazon grocery, including Amazon Fresh, Whole Foods Market, and more than 25 3P merchants worldwide.
Chris Woods's Current Company Details
Amazon
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Senior Manager Product and Engineering, Seller Support
Seattle, WA, US
- Website:
- amazon.com
- Employees:
- 734811
Chris Woods Work Experience Details
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Senior Manager Product And Engineering, Seller SupportAmazonSeattle, Wa, Us
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Senior Manager Product & Tech, Selling Partner Support EngagementAmazon Aug 2023 - PresentSeattle, Wa, Us
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Senior Manager Of Product Management - Tech, Worldwide GroceryAmazon Jun 2019 - 2023Seattle, Wa, UsManage the teams that create Amazon’s omnichannel grocery shopping experiences for Amazon Fresh, Whole Foods Market, and dozens of third party grocers in more than 10 marketplaces around the globe.
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Senior Manager Of Product Management - Tech, Amazon FlexAmazon 2017 - 2019Seattle, Wa, Us
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Chief Technology Officer & Co-FounderClairvista Llc 2005 - 2016Bradenton, Florida, UsLive Expert, developed by ClairVista, is the leading video chat contact center platform, enabling high-engagement, low-cost customer service used by companies such as Hertz, AstraZeneca, Staples, Cancer Treatment Centers, and Intuit for transformational approaches to sales, telehealth, customer service, and technical support.Built Live Expert from a minimum viable product into the premier cloud-based video contact center, including consumer and contact center agent web and native apps, web-based management console, detailed analytics, and APIs for integration. Led product, engineering, and customer support, creating a top-performing team across those functions. -
Vice President, TechnologyRedbox Automated Retail, Llc 2003 - 2005Oakbrook Terrace, Illinois, UsAs part of the ClairVista team at Redbox, I filled the following roles for the venture to support it's first full market launch and provided the technology basis for its growth to more than $2B in revenue and 40,000+ locations:• Technology strategy• Automated kiosk supplier strategy and• Outsourced manufacturer validation• Technical support for systems and field operations• Development of custom software solutions• Customer service for DVD kiosk operations• Recruiting and building the team to support all of these outsourced functions -
Director, TechnologyRadial Inc. 2000 - 2003UsI joined iFulfillment (later merged with eBay Enterprise to become Radial) with its cofounders to develop an eningeering-driven third party logistics business. Eight short months later, we were shipping shoes for Nordstrom.com by recruiting an amazing team of technology and operations talent and implementing:• Full supply chain execution system, including a custom web platform with a full suite of user applications for product management, inventory management and order status; customized warehouse management system to support co-mingled inventory in a third party distribution center; and a transportation management system to support the wide array of shipping options and contracts for a broad set of customers.• 250,000+ square foot distribution center with a broad array of material handling equipment to support highly varied inventory and order composition.After iFulfillment's acquisition by Innotrac, I managed large-scale packaged and custom systems implementation projects, including e-commerce and catalog retail platforms, CRM, warehouse management and supply chain execution for Nordstrom, Smith & Hawken, Martha Stewart Living, Ann Taylor, Wilsons Leather, Innotrac Corporation and others.• Served as the primary customer interface during the sales, implementation and service phases of the customer lifecycle.• Managed the in-house software development teams and processes for Innotrac's custom solutions, often cited as a key competitive advantage in the third party logistics market.• Developed integration strategy for bringing together a diverse set of systems from Innotrac's acquisitions to present a best in class integrated systems for third party logistics.• Worked with customers in the sales and implementation phases to define requirements and implementation plans to ensure quick, reliable systems integration and operations. -
Director, EcommercePeapod 1999 - 2000Chicago, Illinois, UsScotty's Home Market, later acquired by Peapod, was unique among the v1.0 grocery delivery companies: it focused on executional excellence and was profitable on a unit basis. A keen combination of customer focus, operational execution, and engineering-led solutions were what we enjoyed doing at Scotty's.Scotty's emerged through the dot-com bubble to service the Chicago market for Peapod and is the basis for its fulfillment operations strategy.At Scotty's I was responsible for the development of Scottyscan, the first mobile grocery scanning and ordering device. We worked with Symbol Technologies (Motorola) to deploy its Palm Pilot with an integrated barcode scanner. Our hypothesis was to give qualified but infrequent customers an easier way to create their weekly orders to increase frequency and order size. The program was a success: • “Light” users (customers previously ordering less than 24 times per year) showed the greatest increase in order frequency with a 47% increase from 17 to 25 orders per year.• New customers using Scottyscan demonstrated a purchase frequency more than double the Scotty’s average (35 orders versus 17 orders per year);• The use of Scottyscan resulted in a 33% increase in revenue realized per household for Scotty’s Home Market.For Scottyscan, I developed the strategy, evaluated and selected vendors, managed the implementation schedule, developed its integration with our web application and recruited a group of college interns to facilitate the delivery, training and support for our customers. -
Consultant / Ecommerce & Grocery Delivery StrategistAccenture 1995 - 1998Dublin 2, IeMy focus was Consumer Direct, Andersen Consulting's perspective for how online ordering and grocery home delivery would reshape customer expectations and the entire retail & consumer goods supply chain.
Chris Woods Skills
Strategy
Business Strategy
Project Management
Business Intelligence
Business Analysis
Consulting
Product Management
Saas
Crm
E Commerce
Software Project Management
Management
Software Development
Cloud Computing
Enterprise Software
Start Ups
Web Applications
Enterprise Architecture
Vendor Management
It Strategy
Supply Chain Management
Integration
Account Management
Agile Methodologies
Strategic Planning
Leadership
New Product Implementations
Chris Woods Education Details
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Northwestern University - Kellogg School Of ManagementMaster Of Business Administration (Mba) -
University Of Missouri-ColumbiaFinance & Banking
Frequently Asked Questions about Chris Woods
What company does Chris Woods work for?
Chris Woods works for Amazon
What is Chris Woods's role at the current company?
Chris Woods's current role is Senior Manager Product and Engineering, Seller Support.
What is Chris Woods's email address?
Chris Woods's email address is ch****@****ods.com
What is Chris Woods's direct phone number?
Chris Woods's direct phone number is +131223*****
What schools did Chris Woods attend?
Chris Woods attended Northwestern University - Kellogg School Of Management, University Of Missouri-Columbia.
What skills is Chris Woods known for?
Chris Woods has skills like Strategy, Business Strategy, Project Management, Business Intelligence, Business Analysis, Consulting, Product Management, Saas, Crm, E Commerce, Software Project Management, Management.
Who are Chris Woods's colleagues?
Chris Woods's colleagues are Sudheer Anna Fans Club, Cara Hawk, K Prabina Choudhury, Maher Laith, النور محي الدين, Shirajuddin Ansari, Tushar Patel.
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