David Cimbalnik Email & Phone Number

Remote

Led and motivated the mobile team of five developers and three quality assurance professionals, overseeing task prioritization for each two-week sprint cycle to ultimately release value to our end users in a quick manner without sacrificing quality of work. Created user stories and conducted comprehensive ticket refinement in JIRA which ensured optimal readiness for incorporation of upcoming sprint cycles.Supervised 500+ product support escalations, ensuring comprehensive… Show more Led and motivated the mobile team of five developers and three quality assurance professionals, overseeing task prioritization for each two-week sprint cycle to ultimately release value to our end users in a quick manner without sacrificing quality of work. Created user stories and conducted comprehensive ticket refinement in JIRA which ensured optimal readiness for incorporation of upcoming sprint cycles.Supervised 500+ product support escalations, ensuring comprehensive evaluation for resolution while avoiding developer time being spent on end user support.Collaborated closely with 3 development teams to solution for trending defects which ensured the implementation of viable solutions resulting in fewer support tickets and a smoother end user experience.Facilitated demos of the product in sales conversations to demonstrate how the product delivers on various customer needs by automating manual processes and providing valuable metrics resulting in the client saving administrative time and reducing wasteful spend.Key Accomplishments:- Implemented strategic product enhancements that resulted in an overall reduction of support tickets relating to monthly reimbursements by ~25%.- Enforced data-driven decision-making through tracking and analysis of 10,000+ user-triggered events which existed within every feature release to aid in roadmap prioritization. - Lead the team through product development lifecycle on time and within budget.- Expertly and efficiently managed incidents from identification to root cause analysis allowing for product reliability improvements aimed at saving developer time spent on support needs.- Created 3 monthly reports detailing support ticket/escalation data and their trends categorized by product line, which provided valuable insights to senior leadership and board members regarding which product line needed the most attention. Show less

Ensured quality assurance for mobile application updates on both iOS and Android platforms.Developed, automated, managed, and executed test cases for existing and upcoming features, contributing to overall product reliability.Acted as subject matter expert (SME) by conducting 100+ onboarding training sessions annually for all new hires; facilitated feature release training for internal teams which enhanced product knowledge and streamlined adoption processes.Key… Show more Ensured quality assurance for mobile application updates on both iOS and Android platforms.Developed, automated, managed, and executed test cases for existing and upcoming features, contributing to overall product reliability.Acted as subject matter expert (SME) by conducting 100+ onboarding training sessions annually for all new hires; facilitated feature release training for internal teams which enhanced product knowledge and streamlined adoption processes.Key Accomplishments:- Performed regression analysis of 150+ test cases monthly which increased accuracy and efficiency of reimbursements for over 200,000 users.- Monitored within Firebase and sustained a >99.5% crash free userbase through monthly mobile application updates. Show less

Waterford, Wi

Provided analysis of user interactions with the mobile application to highlight weak points in training and product features.Managed escalations effectively to minimize developer involvement in production support, optimizing resource allocation.Key Accomplishments:- Compile and prioritize end user feedback to share with product teams which helped shape road map direction to drive higher customer satisfaction while meeting market needs.- Conducted competitive market place… Show more Provided analysis of user interactions with the mobile application to highlight weak points in training and product features.Managed escalations effectively to minimize developer involvement in production support, optimizing resource allocation.Key Accomplishments:- Compile and prioritize end user feedback to share with product teams which helped shape road map direction to drive higher customer satisfaction while meeting market needs.- Conducted competitive market place analysis to understand how the current product offering compared to competitors in terms of usability and feature offerings. Show less

Waterford, Wi

Proactively identified and reported trends to leadership which increased problem resolution timelines and client communications being sent out.Key Accomplishments:- Assisted with onboarding new hires through phone, email and product training sessions resulting in shorter onboarding durations and more effective support team members.

Greenhill Center Of The Arts

This position allowed me to gain a greater sense of responsibility. I have access to the keys to the building while on duty, as well as the emergency radio. My duties were to do rounds throughout the building, as well as check if students are allowed to be where they are, as well as doing what they are supposed to do.I was also my own supervisor during shifts. I had nobody making sure I was doing my job, so it helped create more responsibility.

Greenhill Center Of The Arts

For this position, I did a lot of organizing of documents, as well as entering some into excel spread sheets in order to condense older documents. This job allowed me to interact with many department heads within the college, as well as gaining valuable communication skills.

Waterford, Wi

Assisted with market launch of new mobile application called "Equo". This involved categorizing hundreds of user survey responses from both internal and external users. Early access testing and feedback on my experience using the mobile application which turned into doing manual testing for the mobile product team.I also had exposure to the sales funnel from starting with lead generation, cold calling, implementation to account management and support.

Brookfield, Wi

Tasks included:- Time in motion study/analysis- Human Resources duties- Logistical tasksThis company has four outstanding locations in the greater Milwaukee area and is at the top of the chain for full service car washes.

18985 W. Capitol Drive, Brookfield , Wi 53045

This was my job through high school and over breaks during my first year in college at UW-Whitewater. The only reason I stopped working there is because my pay was not increasing, and I had two other jobs on campus that had better pay, and allowed me to get more hours.

Bachelor'S Degree, Corporate And Health Communications

Activities and Societies: Pi Kappa Alpha Faternity UW Finance Association

Education record