Danielle C. Email & Phone Number

Archdale, North Carolina, United States

Effectively manage customer and sales representative requests, concerns, and complex issues through all available channels of communication, including chat, phone, and email. Collaborate with teams across the company to find solutions to these requests, concerns, and issues and exceed customer expectations.

High Point, North Carolina

High Point, Nc

Started as customer account coordinator and graphic assistant. Through dedication to customer satisfaction and skillful time management, created detailed solutions which resulted in positive business relationships with existing and new customers. Provided outstanding customer service via telephone, email, and in person, managing clients’ orders and concerns. Assisted sales team in new item development, quotes, and customer acquisition. Assisted lead graphic artist in creating proofs, new artwork, and match prints as needed.

Assisted in planning workshops and building curriculums that spanned from one full week to a calendar year, including supplementary options for individual advancement and unforeseen absences. Brainstormed, built, and designed workshops to advance skillsets from the ground up. This resulted in comprehensive photo, digital art, and programming classes. These introduced beginner students to new knowledge which led them to develop intermediate skills. Broke down technical language to be understood by students and parents for independent study and improvement.

Piedmont Triad, Nc

Troubleshoot and repaired computers and related hardware both remotely and on site. Recommended best course of action to clients based on existing knowledge and new information acquired while researching and troubleshooting. Provided outstanding customer service during this process via telephone, chat, and in person.

Greensboro/Winston-Salem, North Carolina Area

Troubleshoot via phone cable hardware, computer hardware, and wireless/wired networks. Provide solutions to best meet client needs, repairing issues over the phone whenever possible. Effectively handle customer concerns, de-escalate situations, and recommend additional services to better cater to client needs.

Winston Salem, Nc

Manage all incoming phone communications to location. Quickly answer questions and recommend services or product based on client needs. Continue building client rapport in person when picking up orders. Lead department by creating goals, training, and following up with team weekly.