David Lucas Email & Phone Number

Belfast, Gb

Dublin, County Dublin, Ireland

Responsible for the lifecycle management of the National Broadband Network from acceptance of the passive and active network elements, connection of customers, network monitoring, assurance of customers and network; problem and change management as well as performance reporting of NBI's delivery of all aspects of the National Broadband contract.

Belfast, United Kingdom

Own the development of business plans for Openreach Northern Ireland including the forecasting and in life tracking of revenue, Opex & Capex targets. With responsibility for business case modelling to support network build programmes such as the Northern Ireland FTTP Commercial Build Program. Also, accountable for all control & desk basked co-ordination roles for Openreach Northern Ireland. Owning both short and long resourcing plans with responsibility for customer delivery and associated measures including regulatory Minimum Service Levels and financial delivery.

Belfast, United Kingdom

Accountable for the Northern Ireland response to the Ofcom Digital Communications Review (DCR) 2016 including the transformation of NI Networks to ensure compliance with DCR Commitments across operational, commercial, product, service and external engagement work streams. Shaping the strategic direction of the NI Networks team and establishing processes to allow NI Networks to operate as a virtually separate business. Responsible for relationship management of key stakeholders at senior levels (up to Managing Director and CxO) in NI Networks, Openreach, BT Group, OFCOM NI and CPs to ensure delivery objectives are achieved in accordance with measures for quality and customer satisfaction.

Belfast, United Kingdom

The Telecommunity Fund was established to support small, locally based grassroots community projects via grant awards.Responsible for the review of all applications, assessing them for suitability for grant award against pre-set criteria for funding and decision for level of funding approval.

Belfast

Responsible for the overall fluidity, resourcing and allocation of Openreach/TSO equivalent operations in Northern Ireland with accountability for the successful delivery of all performance metrics including Ofcom Minimum Service Levels, customer specific and internal metrics. A core focus of the role was the management of multi-million pound budgets forecasting and delivering these in line with business and customer challenges. To deliver these requirements and onward deliver successfully for customers managed and drove the engagement of a large team of managers and team members .

Responsible for resource planning of 850+ people in an Openreach equivalent engineering function. Northern Ireland is the top UK region for customer experience and financial performance. Accountable for multi-million pound budgets forecasting and delivering these in line with business and customer challenges. Also responsible for all responses to major events such as storms and network damage with the focus of returning service to customers timeframes while still delivering customer and financial metrics.

Belfast, United Kingdom

Governance role ensuring the delivery of 150+ Managed Service customer contracts in-line with customer service level agreements measuring performance against contractual financial, service and business performance metrics. Contract management of over 40 3rd party supplier contracts which had responsibility to enable business delivery into multiple customer contracts in line with service level requirements. Senior stakeholder management a core requirement of the role resulting in a proven track record of handling high level complaints both in a customer and supplier environment via the effecting management of service improvement programmes.

Belfast, United Kingdom

Governance role ensuring the delivery of new Managed Service contracts into a support organisation in line with current strategic objectives with focus being put on Right First Time and Customer Focus so BT delivers against customer expectations from the commencement of support.

Belfast, United Kingdom

Team and people management responsibilities of multiple Managed Service ITIL service desks delivering 24*7 ICT support for 150+ customers including two Global Services Tier 4 contracts.

Belfast, United Kingdom

MIS Analyst within an ITIL shared services team. Designed, developed and control of a Management Information System which fully automates the process of reporting both internally and externally.

London, United Kingdom

Internship - Working in the Equity Technology development team. Developing code to add functionality as well as liaising between CitiGroup and the external vendor on problems with a third party tool.

Galway, Ireland

System manager for an online reporting tool as well as developing bug fixes and new aspects to the system.

Master Of Business Administration (Mba), Business Administration And Management, General, Distinction

Master'S Degree, Computer Science, First