Dave Morales Email and Phone Number

• Management of technology division supporting mission critical operations of 700 career firefighters and civilian personnel, across two dozen facilities.• Leadership of technology and analytics team applying innovative solutions to enhance efficiency and maximize effectiveness.• Drove continuous organizational improvement encompassing planning, development and implementation of multiple, major, software, hardware, telecommunications and data analytics initiatives. • Critical partner in organization-wide strategic planning, annual budget development, continuous improvement, performance metrics and capital projects processes.• Leadership over an aggressively expanding software and hardware systems portfolio, including areas of staffing management, incident reporting, records management, data analytics, predictive modeling, geolocation and geospatial information systems, traffic preemption, vehicle connectivity and custom business process systems.• Leadership of strategic planning, procurement and successful implementation of UKG Telestaff staffing management system, realizing improvements to organizational and financial efficiency.• Advocate and strategic management implementation of modern, vehicle-based connectivity and geolocation hardware to better provide accurate situational awareness, connectivity reliability and resiliency, in support of public safety operations.• Spearheaded the creation of the Robotics Response program and special operations team, enhancing operational capabilities with transformative, emerging public safety technologies.• Leadership of critical transition for Fire and EMS incident reporting, providing a responsive and modern platform that fully addressed key organizational compliance and long term data analytic requirements.• Guided development of critical software solutions during COVID-19 response and resulting operational impacts upon a major public safety organization.• Budget responsibilities of $1.5 million per annum.

• Developed an aggressive growth plan for technical training offerings and information technology certifications.• Leadership of an Enterprise Enrollment Management System, serving 12,000 annual customers and 1,000 businesses within the Central Virginia Region.• Transition of multiple properties into thoroughly modern and robust content management frameworks.• Bold leadership into emerging areas of cybersecurity with expansion of training offerings and annual management symposiums.• Implemented Salesforce Customer Relationship Management, comprehensive customer service platform and PearsonVUE certification testing center.• Management of technology infrastructure spanning three operations centers, 110 training systems and multiple lines of business.

• Developed and managed the first strategic plan for college web services, integrating purpose of site with college mission and strategic goals.• Deployment of comprehensive website content management platform encompassing multiple public and internal web properties.• Multiple comprehensive redesign efforts for Thomas Nelson web presences.• Leadership of mobile-centric website and application strategy.• Led aggressive, early adoption of New and Social Media applications and platforms.• First community college in Virginia to adopt iTunes U in support of teaching and learning activities.

• Leadership of comprehensive redevelopment for college web presence, serving three million annual visitors.• Development of effective communication plans to enhance internal and external college engagement.• Deployment of extensive on-demand video content delivery system.