More than 20 years working in the technology market, mainly as a solution integrator from various manufacturers. Along the way, I worked through post-sales teams (Support and Implementation), Pre-Sales, presenting innovative technologies. I also worked in the tactical management of high-performance and results teams.Most recently I am working at the strategic level (C-Level), bringing years of experience to take the Business to the next level desired by the Board/Founder, doing new business with technology manufacturers such as Cisco Systems, Pure Storage and Fortinet) where the structuring of Teams with the right people in the right roles have been a great opportunity to boost results and profitability.

Responsible for the Cisco Systems partnership, initially seeking to apply the best practices for Specialized Support, Engineering and Project Management Office (PMO) to deliver the best results aligned with the business objectives of our clients for each project.

Responsible for supporting New Wave Workspace channel manager, business development managers and sales development representatives across Brazil, as well working closely with New Wave’s R&D dept to improve our solutions to Brazil’s market.

I worked as a CTO | Business Administrator on a familiar business focused on customer experience during the Covid-19 worldwide pandemic hard period. At that time all delivery responsibilities was executed as promised with all customers. Including the relevant 33% of revenue coming from a exclusive product developed with monthly recurrent sale contracts.Revenue result increased on 35% at end of fiscal year.

I had two main responsibilities:1. Manage Services Presales Team: - Made significant changes in Services Presales to fit the needs coming from market. - Improvement of renewal rate in 25% - Development of new Services Pricing tool model, Scope of Work Template, and Service Catalogue - Create new model of Managed Services offers using the TSIA proposition -- Monitor -- Operate -- Optimize -- Transform - Sales Goals overreached (average 115%) on all fiscal years – FY16, FY17, HY18, and FY182. New Offers Development: Responsible to understand, make changes on services design and documentation, training (Sales, Presales, and Delivery – SD, SDM, CSM), for new DD Global Managed Services standards coming to Brazil, as well creation of new offers to reach goals of our clients. Member of team that worked on future objetive planning: "Enlarge two times the Dimension Data Brazil billing until March/2021".

Main Challenges: • Put the Columbia’s Sales Team more close to Cisco Account Managers• Collaboration Designing Coach for Columbia Presales Team• Increase Cisco partnership – Move from Select to Premier Partnership level and reach the Collaboration Express specialization • Develop Training & Certification plans aligning the Columbia's Team needs and P&L to guarantee the organic growth• Develop an Operational Center (Business Operational Center) for R&S, Collaboration and Data Center monitoring offers looking for critical points of attention of client's businessAchievements: • Cisco Partner Certification started at June, 2013 to achieve: - Cisco Premier Partner level and - Advanced Data Center Specialization at July, 2014; • Implement the Sales process to Cisco Systems solutions projects • Implementation progress of two Cisco´s Solution with R&S, WLAN, Security (NAC), and Collaboration to Walmart e-Commerce office and Allianz (new Home); • Collaboration Business growth 50% in 6 months • 43% growth Cisco deals YoY on Private Sector at end of FY’14• Achieve Cisco ECS – Express Collaboration FY’15

Responsibilities includes support sales team to make projects aligning Getronics's financials goals and clients budget.Develop more strong relationship with Vendor's employees. e.g. Cisco.

- Member of pre-sales team;- Project deployment with pre and post-sales looking for Cisco IP Telephony and Cisco IPCC Enterprise and Express, as well Cisco Unified Communications products (Video telephony, Meeting Place, Telepresence);Working together Accounts Manager looking for a best technical soluction for customer's needs.

- Project deployment with pre and post-sales looking for Cisco IP Telephony;- Support Cisco Systems equipaments at 2nd level making request to Cisco when the problem need development it;- Support on-site to Cisco equipaments if critical;- In last year on Getronics I had worked only with pre-sales team. All project worked were around Cisco IP Telephony and Cisco Unified Communications.

- Support to pre-sales team;- Project deployment with pre and post-sales looking for Cisco IP Telephony and Cisco IPCC Enterprise;- Support Cisco Systems equipaments at 2nd level making request to Cisco when the problem need development it;- Support on-site to Cisco equipaments if critical.

Support on site to PBX network with great density of ports.Technical Manager to important Brazilian customers like McKinsey Consulting, Cia. Suzano de Papel e Celulose, XEROX, USP - Universidade de São Paulo, Ogilvy & Mater, Bahia Sul Papel e Celulose, Bamerindus Bank (sold to HSBC Bank), etc.Some times working like a supervisor of PBX/Networking Support Team with 15 people.

Implementation and Support on-site to voice PBX systems

- Support to implementation of public network for voice user. Looking for best quality of third party services.