I design and lead a Program within Red Hat that ensures proper preparation of our support infrastructure for new offerings (and offering types) being released.

A Red Hat Technical Account Manager (TAM) is a designated senior technical resource who works collaboratively with your IT organization to help you realize optimal performance and growth.- Ensure the best possible support experience through a direct, tailored relationship - Proactively work towards customer success by: - Acting as an advocate for customers' needs within Red Hat - Creating a tight feedback loop between customers and Engineering organizations - Making sure customers stay ahead of the curve by anticipating trends - Delivering workshops and webinars aimed at building and improving particular skill sets within the customer's organization

- Production Technical Support- Global Support Services- Worldwide Team Collaboration- Red Hat Enterprise Virtualization 2.x and 3.x administration and support- Red Hat Cluster software administration and support- Support and troubleshooting of problems related to Linux clusters, common storage solutions (local and SAN) and Linux filesystems.- Deal with critical customers and high priority issues

- Production Technical Support- Global Support Services- Worldwide Team Collaboration- Red Hat Enterprise Virtualization 2.x and 3.x administration and support- Red Hat Cluster software administration and support- Support and troubleshooting of problems related to Linux clusters, common storage solutions (local and SAN) and Linux filesystems.

Coordinate the local and global Technical Support teams.

- Production Technical Support- Global Support Services- Worldwide Team Collaboration

VB.NET/C# + SQL Server 2008 Web Application Development