Diana Carolina Perez Email & Phone Number

Laval, Qc, Ca

Montréal, Québec, Canada

* Handle the day to day RMA receiving activities by email or any other network.* Work with customers and internal areas regarding returns or advance replacements.* Collaborate with vendors/manufacturers to obtain return merchandise authorizations.*Resolve with internal areas difficult issues related to miss/lost/damage with vendors / manufacturers.*Propose and implement improvements to the process/procedure; creating new documents as required.*Attend related meetings and projects as the RMA subject matter expert and make recommendations on established processes and new procedures.*Focus on ways to improve the RMA process globally,RMA excellence.

Montreal, Quebec, Canada

 Validate purchase orders (price, parts) Process return and repair orders Communicate with the Chanel sales discrepancies or improvements Follow-up with clients complete special projects when assigned Be the liaison between Chanel sales and supply chain department Manage customer services phone calls

Chinauta, Colombia

 Identified business trends by benchmarking in the local area. Sold packages of social events and rent spaces Increased cash flow by 30% per year by getting long-term contracts. Managed the warehouse, the operational activities of the resort and established relationships with local suppliers. Increased my customer service skills, focused on building relationships with customers.

Bogota, Colombia

 Interpreted data to offer improving processes options  Analyzed and evaluated the risk and internal controls and developed recommendations  Collected and developed standards, procedures and documentation to support quality processes and assigning roles to each activity  Assisted stakeholders’ understanding of the daily activities and improvements  Credited authorization, approval of loan credits documentation, being responsible for a team of 8 people

Bogota, Colombia

 Monitored compliance and customer service to meet established service levels Sent, received and analyzed claims Acted as a facilitator in the middle office between the front and back office Analyzed and improved customer metrics and service levels Tested and implemented the updates of modules on financial tools and CRM Developed and managed requirements based on customer needs

Bogota,D.C., Capital District, Colombia

 Developed an audit program based on the risk control matrix Collaborated with the internal audit director to determine scope of reviews Maintained audit workpapers to support test work performed Analyzed and developed internal control systems in daily operations Conducted internal audits and hosting external audits

Bogotá, Bogotá D.C. Department, Colombia

 Sold portfolio banking focusing on customer service Familiar with 20 personal and business loans and lines of credits and 12 kind credits cards.  Understood customers’ needs and provided advice related to personal banking Achieved sales targets across all parameters of the business plan Performed initial problem solving within given rules limits or escalate

English Intensive, English

Montreal, Canada

Certificate, Human Talent / Human Resources, Jun 2018

Certificate, Project Manager

Bachelor'S Degree, Economics

Professional Skills Certificate, Accounting And Finance, Worker-Financial Operational Assistant