Facilitate cross-functional project teams working on performance improvement initiatives region wideLed kaizen events for Obstetrics and Gynecology department developing a same-day care model to improve access for patients who need to be seen urgently, but whose symptoms do not require care in the Emergency Department. This has been implemented throughout the Kaiser Permanente Northwest Region. This work was awarded the Press Ganey Success Story Award in 2018.Teach and mentor Lean Six Sigma Yellow Belts and Green Belts.Consult and advise 28 teams on strategic improvement projects. Use Minitab to conduct statistical analysis of data to identify root causeWorked on supply utilization for hospitals, which had net savings $100,000 in a year. This was achieved by using rapid improvement events, identifying product utilization and cost avoidance.

Led team in process improvement work using Lean Six Sigma methodologies Investigated fraudulent behavior partnering with law enforcement agencies for a successful outcomeIdentified safety issues and risk trends and presented solutions that would avert significant exposure/litigation for the

Evaluated system failures and pinpointed errorsChallenged with new assignments that required notable analytical and problem-solving skillsResolved 75% of calls of service with telephone troubleshooting skillsDiagnostic testing on equipment including computers and printersGrasped concepts and procedures for new system quickly and was selected from a staff of 18 to support other staff during transitional period

Capitalized on interpersonal skills to solve conflicts between inmatesReduced self-inflicted wounds on segregation unit by 90% by investigating problems with inmate staff and implementing a risk prevention plan

Led a team of 5 engineers prioritizing equipment issues and service requestInstalled new communication systems, provided users with an uninterrupted service during the projectTroubleshot puzzling hardware problems and decreased system downtime by 50%