Incident Management Manager
Current
Apr 2023 - Present
AeroLeads people directory · profile
David Richie Email & Phone Number
Implementation Manager
at
Comcast
1 work email found
@comcast.com
2 phones found area 215
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Implementation Manager
Location
Cypress, Texas, United States
Company size
Who is David Richie? Overview
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Quick answer
David Richie is listed as Implementation Manager at Comcast, a with 75807 employees, based in Cypress, Texas, United States. AeroLeads shows a work email signal at comcast.com, phone signal with area code 215, and a matched LinkedIn profile for David Richie.
David Richie previously worked as Incident Management Manager at Comcast and Manager, Workforce Management at Comcast Cable. David Richie holds General Studies from Lone Star College.
Company email context
Email format at Comcast
This section adds company-level context without repeating David Richie's masked contact details.
{first}_{last}@comcast.com
89% confidence
AeroLeads found 1 current-domain work email signal for David Richie. Compare company email patterns before reaching out.
Profile bio
About David Richie
* Workforce management supervisor. Direct experience leading a team of analysts to make real time and short term forecaster adjustments to schedules, and IVR manipulation to run cost efficient call center.* Forecasting and Scheduling Supervisor. Experienced leading skills to achieve 95% monthly, 90% daily forecast accuracy in volume, average handle time and service level. Also over see call center schedules for 2 week, 1 month, and 6 month goals.* Forecasting and scheduling analyst. Direct experience forecasting volume, average handle time, and service level to achieve 95% monthly, 90% daily forecast accuracy goals. Direct experience building schedules for 2 week, 1 month, and 6 month goals.Specialties: Forecasting, scheduling, real time workforce management.
Listed skills include Forecasting, Telecommunications, Troubleshooting, Management, and 46 others.
Current workplace
David Richie's current company
Company context helps verify the profile and gives searchers a useful next step.
Comcast
7 roles · 28 years
David Richie work experience
A career timeline built from the work history available for this profile.
Implementation Manager
Current
Aug 2021 - Present
Manager, Workforce Management
Directly support two inbound call centers by planning call routing for optimal business performance, create agent schedules that meet customer needs and balance call center agent work life balance. Develop and prepare reports and presentations to show the impact of initiatives. Collaborate with call center senior leadership to identify logistic needs, and develop and evolve strategies to improve performance and cost impact.
Feb 2016 - Dec 2021
Workforce Management Supervisor
Support inbound call center by executing call routing plans, assessing current schedules and plans and adjusting through shift bids, new hire placement, and schedule shrinkage to maintain or improve staff efficiency. Develop training to coach and develop my team and call center on workforce systems, homegrown processes and tools, and career advancement. Monitor my team’s performance on daily job duties and coach for continued success.
Aug 2000 - Feb 2016
Data Analyst
* Forecast calls offered and average handle time to an accuracy of 95% per month, and 90% per day.* Build schedules for call center of 750 to maximize efficiency and obtain an 80/30 service level goal across 90% of open 30 minute intervals.
2004 - 2007
~3 yrs
Commercial Help Desk Support
Time Warner Cable (Advanced Technology Group)
2000 - 2004
~4 yrs
Refresh Analyst
Support analyst for 12,000+ users at NASA Johnson Space Center (JSC). Responsible for resolving PC, printer, and network issues.* Participated in a campus wide transition from NOVELL to NT 4.0 network of 500+ computers and printers
1999 - 2000
~1 yr
Team & coworkers
Colleagues at Comcast
Other employees you can reach at comcast.com. View company contacts for 75807 employees →
MS
Miguel Saldala
Colleague at ComcastUnited States
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CB
Chris Behm
Colleague at ComcastCaledonia, Michigan, United States
View →
SS
Stacey Smith
Colleague at ComcastUnited States
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ML
Melissa Lefferts
Colleague at ComcastCanton, Michigan, United States
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NC
Noel Cora
Colleague at ComcastNashua, New Hampshire, United States
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WW
Wesley W.
Colleague at ComcastLittleton, Colorado, United States
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MJ
Mike Jones
Colleague at ComcastBeaverton, Oregon, United States
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NS
Nagaraj S
Colleague at ComcastChennai, Tamil Nadu, India
View →
TR
Travis Rozell
Colleague at ComcastCastle Rock, Colorado, United States
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AW
Austin Whitby
Colleague at ComcastManvel, Texas, United States
View →
Miguel Saldala
Colleague at ComcastUnited States
View →
CB
Chris Behm
Colleague at ComcastCaledonia, Michigan, United States
View →
SS
Stacey Smith
Colleague at ComcastUnited States
View →
ML
Melissa Lefferts
Colleague at ComcastCanton, Michigan, United States
View →
NC
Noel Cora
Colleague at ComcastNashua, New Hampshire, United States
View →
WW
Wesley W.
Colleague at ComcastLittleton, Colorado, United States
View →
MJ
Mike Jones
Colleague at ComcastBeaverton, Oregon, United States
View →
NS
Nagaraj S
Colleague at ComcastChennai, Tamil Nadu, India
View →
TR
Travis Rozell
Colleague at ComcastCastle Rock, Colorado, United States
View →
AW
Austin Whitby
Colleague at ComcastManvel, Texas, United States
View →
2 education records
David Richie education
General Studies
Lone Star College
Education record
FAQ
Frequently asked questions about David Richie
Quick answers generated from the profile data available on this page.
What company does David Richie work for?
David Richie works for Comcast.
What is David Richie's role at Comcast?
David Richie is listed as Implementation Manager at Comcast.
What is David Richie's email address?
AeroLeads has found 1 work email signal at @comcast.com for David Richie at Comcast.
What is David Richie's phone number?
AeroLeads has found 2 phone signal(s) with area code 215 for David Richie at Comcast.
Where is David Richie based?
David Richie is based in Cypress, Texas, United States while working with Comcast.
What companies has David Richie worked for?
David Richie has worked for Comcast, Comcast Cable, Time Warner Cable, Time Warner Cable (Advanced Technology Group), and Gb Tech.
Who are David Richie's colleagues at Comcast?
David Richie's colleagues at Comcast include Miguel Saldala, Chris Behm, Stacey Smith, Melissa Lefferts, and Noel Cora.
How can I contact David Richie?
You can use AeroLeads to view verified contact signals for David Richie at Comcast, including work email, phone, and LinkedIn data when available.
What schools did David Richie attend?
David Richie holds General Studies from Lone Star College.
What skills is David Richie known for?
David Richie is listed with skills including Forecasting, Telecommunications, Troubleshooting, Management, Call Center, Customer Service, Ivr, and Team Leadership.
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