Crossett, Daniel Email & Phone Number

Bedford, Massachusetts, United States

Service Development: - Define and develop new managed service offerings. - Enhance service offerings emphasizing proactive service delivery.Personnel Management: - Coach and mentor managed services team members. - Ensure appropriate staffing levels and coverage. - Maintain 24x7x365 schedule and resource availability. - Develop training plans for employees.

Bedford, Massachusetts, United States

Cloud Responsibilities- Scoped and implemented effective monitoring of customer’s cloud and environments- Remediated and performed root cause analysis on cloud and virtualization incidents - Created environmental health reports with proactive findings and recommendations for improvement- Led and participated in Cloud related projects- Mentored team members.

Greater Pittsburgh Area

Resource Management- Redesigned the on call rotation for optimal team utilization- Implemented team policy and procedure to streamline standard activities- Developed queue mgmt. rotation to manage day to day tasks and responsibilities - Balanced the team workload by tracking individual utilizations- Prioritized team activitiesCareer Development- Guided the.

Greater Pittsburgh Area

(Formerly Par 4 Technology Group - RoundTower Technologies merged with Par 4 Technology Group in December of 2015)Developed and managed a customer’s DR documentation project - Managed the project group working on the initiative - Developed a DR failover scenario procedure for a CommVault 10 system - Documented the DR procedures for over 20 systems other.

Pittsburgh, Pennsylvania

Worked on transition build team to migrate and deploy production serversResponsible for delivery of systems containing highly sensitive informationCoordinated server workflow within internal company teamsProvided technical leadership to associate system administratorsStreamlined key processes crucial to the efficiency and accuracy of our serviceIdentified.

Greater Pittsburgh Area

(Formerly Webmedx, Inc. - Nuance Communications acquired Webmedx, Inc. in 2011)Established project plans for departmental requests - Worked with stakeholders to establish project requirements and deadlines - Assigned tasks to system administration team to accomplish the goals of projects - Organized project testing and review meetings with stakeholders and.

Greater Pittsburgh Area

(Formerly Webmedx, Inc. - Nuance Communications acquired Webmedx, Inc. in 2011)Traveled to work at remote data centers for the installation and removal of equipment - Coordinated outages with hospital staff and data center teamMaintained production Enterprise5 environment including Linux and Windows servers - Multi-tier infrastructure (web -> app -> db).

Greater Pittsburgh Area

(Formerly Webmedx, Inc. - Nuance Communications acquired Webmedx, Inc. in 2011)Configured Microsoft servers for client on-site application interfaces - Implemented custom code to interface with Acrobat distiller to render patient reports and deliver to the customer - Assisted interface team to ensure applications connected to platform backend systems over.

Greater Pittsburgh Area

(Formerly Webmedx, Inc. - Nuance Communications acquired Webmedx, Inc. in 2011)Provided telephone, email, and ticket technical service to company employeesMonitored customer interfaces and escalated issues to the appropriate departmentsConfigured end user PCs to work with Webmedx Enterprise5 system - Installed and configured IE java plug-ins - Setup.

Greater Pittsburgh Area

Established a computer and network installation/repair businessResearched and corrected customer PC and network issues for home users - Built custom computers for users - Ran CAT 5 in homes and punched down to wall jacks Researched and corrected PC, Server, Network, printer issues for small businessesConsulted businesses to establish best practices for.

Pittsburgh, PA

Assisted customers with computer configurations so the online banking system would work appropriately - Configured users IE options to allow use of the websiteTracked and reported patterns of issues discovered in the user interfaceMade financial transactions based on customer requests - Explained the breakdown of a user’s transactions to determine balance.

Worked hands-on with students to teach basic computer skills - Explained to users how to use MS office Assisted students with software and programming questionsInvestigated and corrected problems with the twenty-five lab computersKept inventory in stock for computer equipmentRepaired and replaced damaged hardware - Replaced hard drives and re-installed.

Bachelor Of Science (Bs), Management Information Systems, General

Activities and Societies: Sigma Pi FraternityWorked as a computer lab assistant • Worked hands-on with students to teach basic computer.

Associate Of Science (A.S.), Computer Networking

Activities and Societies: Phi Theta Kappa Honor Society

Associate Of Science (A.S.), Computer Telecommunications

Activities and Societies: Phi Theta Kappa Honor Society