Iyamir Martinez Inoa Email & Phone Number

Bedford, Massachusetts, United States

• Managed user account profiles in Active Directory, handling account creation, password resets, and access modifications.• Provided efficient remote desktop support, resolving incidents promptly to minimize client downtime.• Interacted with customers via voice and chat channels, showcasing strong communication and problem-solving skills.

Wake County, North Carolina, United States

Install, configure, and update election software on 300+ laptops.Test desktop printers and resupply with paper and toner.Test voting equipment and document results for official record.Troubleshoot computer hardware, software, and peripheral issues.Prepare peripherals for dispatch to voting locations (printers, barcode scanners, mice) including packing and custody control.Assist with setting up cabling and technical infrastructure at Early Voting Sites and Training Rooms.Provide on-site technical support during election training and during Early Voting.Provide on-site and telephone technical support to voting locations during voting periods.Setup computer workstations for office staff.Periodically audit and inventory office tech supplies.Assist with basic software and programming related tasks.Process and resolve Helpdesk technical support tickets.Assist in reconciliation after each election.

Oranjestad, Aruba

Install, configure, and maintain telecommunications infrastructure, including cabling, while providing technical support as needed. Manage all adds, moves, changes, and deletions for systems and equipment. Provide escalation support for all Marriott-approved technology solutions, such as mobility devices and GPNS, and assist with the Request Center Processes. Offer troubleshooting and guidance to properties regarding guest and associate internet access needs, escalating issues as required to direct supervisors, IT Field Managers, or Desktop Support teams. Collaborate with IT Field teams and Marriott IT resources for issue resolution.Responsible for imaging desktops, installing software, applying patches, and mapping drives to the appropriate network or server. Handle the movement and setup of PCs and peripherals, including data migration when necessary. Perform scheduled or ad-hoc desktop backups and provide end-user support. Ensure that technology security measures, such as encryption and patch deployment, are implemented and maintained, as well as ensuring compliance with technology policies like Quarterly IT Audits and MAARK2.Support and maintain the unit’s infrastructure, including servers, switches, routers, and access points, and engage with MI IT or vendor resources as needed. Assist in creating and maintaining a secure server environment, performing routine server backups and preventive maintenance tasks.

Aruba

Aruba

Aruba

As part of the IT support team at The Ritz-Carlton, I managed the installation, configuration, and maintenance of telecommunications systems, ensuring seamless connectivity for executives, VIP guests, and senior leadership. I provided escalated support for Marriott-approved technology solutions, including mobility devices and GPNS, with a focus on delivering exceptional service.I addressed complex technical needs, ensuring reliable internet access and prompt resolution of issues for key personnel. Additionally, I handled desktop imaging, software installations, data migrations, and routine backups with minimal disruption.Committed to providing a top-tier experience, I ensured strict security compliance and supported critical infrastructure, collaborating with Marriott IT and vendors to maintain optimal system performance, all while upholding The Ritz-Carlton's standards of excellence and customer satisfaction.