David Curry Email & Phone Number

Austin, Texas

Austin, Texas Area

• Represent Support on various interdepartmental teams• Involved with testing and providing input into Abila's new Fundraising application• Interact with clients by phone and remote web access to resolve escalated client issues.• Create Knowledge Base articles for customers and internal use. • Create and edit materials for training customers and employees.• Involved with various projects provide feedback to management or project directors.• Document support cases in a call tracking system.• Resolve escalated cases and document resolutions.• Identify additional product or training needs clients may have.

Austin, Texas Area

• Interacted with clients by phone and remote web access to resolve escalated client issues.• Wrote Knowledge Base articles for customers and internal use. • Created and edited materials for training customers and employees.• Involved with various projects including providing feedback to management or project directors.• Documented support cases in a call tracking system.• Resolved escalated cases and documented resolutions.• Identified additional product or training needs clients may have.• Wrote Knowledge Base articles for customers and internal use

Houston, Texas

• Interacted with clients on the phone and by remote web access to train and resolve client issues. • Responded to escalated customer service and technical product issues submitted by customers.• Point of contact for support issues for sales department to facilitate support and training.• Involved in strategic planning of Internet products and services.• Coordinated and facilitated development and testing a new web-based Customer Account Management System (C.A.M.S.). • Developed job duties and department policies for Member Service Department.• Interviewed, hired, and facilitated customer service training and product information to new employees.• Reviewed annually employee performance based on pre-determined metrics and recognized top performers.• Created, negotiated, and invoiced contracts for Internet services.