David Curry Email & Phone Number

Austin, Texas

Austin, Texas Area

• Represent Support on various interdepartmental teams
• Involved with testing and providing input into Abila's new Fundraising application
• Interact with clients by phone and remote web access to resolve escalated client issues.
• Create Knowledge Base articles for customers and internal use.
• Create and edit materials for training customers and employees.
• Involved with various projects provide feedback to management or project directors.

Austin, Texas Area

• Interacted with clients by phone and remote web access to resolve escalated client issues.
• Wrote Knowledge Base articles for customers and internal use.
• Created and edited materials for training customers and employees.
• Involved with various projects including providing feedback to management or project directors.
• Documented support cases in a call tracking system.
• Resolved escalated cases and documented resolutions.

Houston, Texas

• Interacted with clients on the phone and by remote web access to train and resolve client issues.
• Responded to escalated customer service and technical product issues submitted by customers.
• Point of contact for support issues for sales department to facilitate support and training.
• Involved in strategic planning of Internet products and services.
• Coordinated and facilitated development and testing a new web-based Customer Account Management System (C.A.M.S.).
• Developed job duties and department policies for Member Service Department.