Business consulting, project management, and business analysis for local businesses and non-profit organizations.

• Rescued Intel Technology Provider’s (ITP) 2015 renewal initiative involving 140K business clients, with major updates to business processes, interfaces, and multiple database (ERP) integrations. Managed development teams, restructured plans and schedules, collaborated with stakeholders to get all the needed materials and approvals. • Owned the development of new features and functionality for ITP while simultaneously providing support for seven other Intel AEM engagements. All projects delivered successfully. • Communicated with global stakeholders to elicit requirements (Rally) and build consensus. Documented business and technical requirements in Rally for large-scale projects. Created models (BPMN, Visio, Balsamiq) and prototypes (AEM) to facilitate communication and solutions. Tested solutions and created demos for acceptance.• Developed solutions with database (ERP) transformations and integrations.• Contextualized data from Microsoft Power BI to ensure the correct work was being pursued, to tell better user stories, and ultimately to build better group consensus. • Experienced with the Systems Development Life Cycle, particularly Agile Scrum and Waterfall methodologies.

• Creation of SharePoint sites to enhance global communication between development teams and launch coordination. Managed development and content teams, created schedules, identified risks, managed change, and, gathered and communicated data, and made ongoing process improvements. • Maintained calm and focus for 60+ technical and marketing coworkers on day-long globally-coordinated product launches fraught with technical challenges and timed to the minute around Intel’s CEO keynotes. • Planned and executed the simultaneous launch of thousands of web pages and assets in 32 countries and 19 languages from multiple Intel business segments. Created project plans, SharePoint sites, PowerPoint slides, and launch lists for global communication and documentation. • Managed technical contractors and vendor teams. Monitored scope and work, led meetings to identify status, changes needed, and risks. Managed the change control board. Negotiated changes to delivery schedules and impacts to translation, resourcing, and launch timing. Conducted post-mortems using standardized analytics.• Communicated to key stakeholders through status reports, presentations and written documentation to assure that project and system stakeholders have all necessary information regarding team efforts and system changes.• Implemented data tracking within the proper context to provide metrics for launch performance and shed light on long-standing unaddressed issues. Utilized analytics to determine several quality initiatives around global translation, page performance, and overall operations.

• Achieved a team-wide Service Level Agreement of 99.9% over 5 years.• Earned the respect of Intel: 3 days after the promotion to manager, Intel handed off all QA functions for 9 business units of intel.com, the setting of global quality policy, and enforcement of standards.• Developed workflows, new bug tracking tools, documentation, and analytic business processes to identify needed improvements and efficiencies. • Expanded tracking metrics to counter the influence of limited, canned data. Contextualized data to provide a basis for better decision-making in regards to staffing, testing standards and practices, and business processes. • Advocated for the resources needed to implement addition tracking resources, processed and contextualized the data, guarded against uses of the historical data out of context, ensured the understanding of the data changed with the environment. • Sustained an unmatched level of quality, cooperatively resisting 3 attempts to outsource our work offshore.• Recognized as an excellent hiring manager: my employees were regularly poached by other CDI managers.• Managed several special projects for CDI, including contracts with McKesson Pharmaceutical, the Mayo Clinic, and CDI Corporate HQ. • Provided ongoing, proactive training of the team to meet current standards and address tomorrow’s challenges. • Experienced with web analytics (Omniture, Google Analytics).

• Developed in-house tools for Intel’s global marketing to track projects and manage requests. Project completed on time and under budget despite the development and backup servers being accidentally deleted.• Conducted requirements-gathering sessions. Created and maintained requirements and user stories (Rally) in an Agile environment. Led technical team, and tested developed stories, and created prototypes for acceptance. • Communicated with business and technical teams to identify current status, risks, and changes in scope. Created requirements tracking and documentation to provide traceability and issue ownership.