David White Email & Phone Number

12 years of telecom experience, specializing in the investment banking industry. Proven leader of exemplary team management and solutions-based systems support. Strong skills include Project and Service Management and emergency planning. Customer-driven with sales and revenue results-focus. IPC January 2008 – November 2008Global Service Delivery ManagerProvided global operational support worldwide for major accounts, including Citigroup and Royal Bank of Scotland. Coordinated technical support of software and hardware upgrades, and installations. Chaired engineering and operations meetings. Provided monthly reports on MAC activities, revenue flow and site support. British Telecom, November 2001 – January 2008Senior Service ManagerManage and service over 5800 BT ITS Turrets through out the greater tri-state area. Clients include Merrill Lynch, Credit Suisse, The New York Stock Exchange, The American Stock Exchange and The New York Mercantile Exchange. Oversee a team of 30 BT employees, including 14 Local 3 Electricians that produce over $1.5 million dollars in MAC (move add and change) revenue per year. Represent BT in high level IT meetings with customers to plan and implement IT solutions for trading environments. Report on a monthly basis to BT management site statistics such as service orders, trouble tickets, overtime costs and revenue flows.May 2001 – October 2001 British Telecom Project Manager – Led teams that installed a BT ITS platform at ABN Bank and a Nortel PBX at Bank of New York. Managed the team that created Merrill Lynches’ disaster recovery site of 800 positions in New Jersey in 3 days, post 9/11.Rhythms Netconnection, Edison, NJ 1999 - 2001 Project Manager Managed all Northeastern Region Major Accounts including EMC and SAP. Coordinated all aspects of DSL installations. Created project management template for the firm and was key member of team who won Rhythms’ major account to date..Specialties: Union Negotiation, Project Management, Service Delivery, Customer Service, Budget Management.

Listed skills include Service Delivery, Telecommunications, Disaster Recovery, Project Management, and 20 others.

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  Fordham University

  Business Administration