Responsibilities - Application Support, User ManagementTechnical Support for Digital Workforce team. License ManagementWorkspace ManagementProject Management for application upgrade Change Management

Responsibilities• Deploy the platform in Azure app service for Cloud-based providers and in Linux environment for on-premises providers.• Upgrade and apply patches for the platform.• Monitoring the performance of the platform and modifying application configuration for better performance.• Investigating the issue reported by Reseller and end-customers. Work with cross-team in order to provide fix for urgent software issues.• Prepare complex SQL scripts to generate report for the management and BI team.• Sync-up call with Reseller and Customers for the open issues and updates.• Preparing custom technical documentation for resellers and end-customers.• Preparing team KPI report and present the same to the management team. • Project management for the new Reseller on-boarding projects. Technologies worked onMS Azure (Azure app service, Azure VM, Monitoring, Network configuration), Linux (RHEL 7), SQL (PostgreSQL and MS SQL Server)Ticketing system worked onFreshdesk, Request Tracker (Internal ticketing system), JIRA

Responsibilities• Deploy platform in Linux (RHEL 6, 7) and MS Windows Server (2008, 2012) for on-premise providers and Azure Linux VM for Cloud providers. Web server used - Apache Tomcat 7.x, 8.x.• Monitoring and enhancing platform performance.• Preparing complex SQL scripts to generate reports for the management team.• Checking ticket queue and being a senior team member, processing the complex tickets and solve them with proper efficiency.• Preparing and managing Knowledge-base articles (create, review, approve, and manage).• Sync-up call with the customers (weekly basis) for issue and update discussions.• Preparing custom technical documents for end-customers based on requirements.• Product training expertise for platform-specific operations.Technologies worked onLinux (RHEL 6, 7), Azure app service, Windows Server 2008/2012, Azure VM, PostgreSQL, MS SQL Server 2012, Oracle 11gTicketing system worked onZendesk, Bugzilla, JIRA

Responsibilities• Provide corporate training on Java SE, Java EE and SQL to the technical students of various streams.• Corporate trainer of Java SE and Java EE for Wipro Technologies under the payroll of Ardent Computech Pvt Ltd.• Vocational training expert.• Helping technical students perform various complex projects as their major and minor projects.