David Dayter [Lion] Email & Phone Number

Plano, Tx, Us

The Lead IT Analyst for HealthRIGHT 360, I lead the agency’s IT Support efforts, working cohesively as a team of four IT professionals to support 750+ users. Besides keeping our network running, I am also responsible for providing business continuity for the department as well as both routine and complex administrative functions and procedures. As a supervisor for our help desk support personnel. I ensure the Implementing and maintaining processes of guidelines set by executive management to ensure agency security, the highest level of user satisfaction, and HIPAA-Level confidentiality.Additional job functions:• Domain migrations/mergers• DR Preparedness• Maintaining user access to all systems, including external systems. System setup, monitoring, and maintaining appropriate access permissions• Serving as the information security contact for internal and external systems in the absence of the IT Network Director• Oversee purchasing and receiving of goods as well as managing computer supply inventory needs for agency, as is relevant to IT support services• Assisting with the computer training processes• Expediting/resolving of problems concerning support of department services throughout the agency• Coordinating VOIP system usage, including new and repair orders, monitoring billings, etc.• Providing 24x7 operational support for all aspects of mission critical network infrastructure and servers that include; LAN/WAN/VOIP/VPN/SANS/Virtual & Host Systems• Administering telecom/mobile device assets as well as mobile device management• Developing and maintaining formal procedures for consistency and increased productivity• Implementing methodologies to improve first call resolution, managing customer perceptions and relationshipsI’m truly passionate about my work and always eager to connect with other information technology professionals. If you know of any good home brew supply stores in the Dallas area let me know my wife’s company is relocating soon.

Walden House is one of the largest providers of substance abuse services for adults and adolescents throughout California. We feed & house thousands of men, women & children everyday. In the 40 years since we first opened our doors as a local drug and alcohol treatment center, we have evolved into a national leader in developing strategies to help addicts recover and maintain their lives.

Manage multiple account reps for a full service international mortgage and direct lending company. Developed and implemented sales training guidelines, procedures, and course material. . Hired, motivated, and evaluated all marketing personnel. Apprised of National DNC guidelines, along with mandated company compliancy laws. Participated in “new” innovated ideas for direct marketing campaigns. Manage and prioritized company advertising budget. Provide strategic input for product launches. Handled customer escalated calls. • Turned around under-performing residential direct sales, achieving 23% increase in year-end sales while simultaneously decreasing cost per sale by 13%. • Developed a performance spiff used by top management to target the most cost-effective channels: switched resources from inbound to outbound telemarketing.

Developed relationships with service providers to expand market share for an innovative media distribution. Assisted in role of new software/hardware choices to increase productivity and maintain network performance... Rebuilt and directed regional outbound marketing department and increased employee production while employing fewer personnel. Management of 30+ call center personnel, while providing a High level of positive energy. Created and implementing training manuals, phone scripts, and quality customer service. End of pay period lead generation count, daily spiff bonus and attendance hours. Assisted in role of new software/hardware choices to increase productivity and maintain network performance. • Worked closely with IT manager to completely redesign of antiquated calling system to produce a paperless lead system• Responsible for customer sensitive information pertaining to the National Do Not Call Registry.

Ammunitions & Explosives Ordnance Technician, Storage And Warehousing of explosive OrdnanceSome of my Duty Stations;Paris Island, Redstone Arsenal, Alabama, Henoko Ordnance Ammunition Depot Okinawa, Japan, Naval Weapon Station South Caralina, Camp Pendleton,

High School Diploma

Bachelor'S Degree, Computer Science