Daniel Cox Email & Phone Number

Peru, Me, Us

• Play a key role in facilitating membership events and activities, including networking sessions, workshops, and webinars, to enhance member engagement and foster a vibrant community.• Efficiently manage the membership database, ensuring the accuracy and timely updating of member information to maintain smooth operations and effective communication.• Conduct in-depth analysis of membership data to identify trends, uncover areas for improvement, and provide data-driven recommendations that shaped future initiatives.• Deliver exceptional customer service by promptly addressing member inquiries and resolving issues, ensuring a positive and supportive member experience.• Develop and led engaging, interactive web-based sessions on Artificial Intelligence (AI) tools, expanding members' knowledge and skills in cutting-edge technologies.

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• Review and provide actionable feedback on eLearning designs, while implementing satisfaction surveys to drive continuous improvement and enhance training outcomes utilizing.• Achieve a remarkable 95% satisfaction and effectiveness rate in training programs, as evidenced by survey results, reflecting the high quality and impact of the training.• Conduct thorough needs analysis to identify specific training requirements, developing customized learning solutions that effectively addressed gaps and optimized performance.• Facilitate train-the-trainer sessions to ensure consistent and high-quality delivery of training programs across multiple locations, promoting uniformity and excellence.• Create and meticulously maintain documentation for all training materials, ensuring accuracy, up-to-date content, and strict version control to support ongoing learning.• Integrate engaging multimedia elements, such as videos and simulations, to enhance learner engagement, retention, and overall training effectiveness.

Expertly manage customer orders and inquiries, ensuring high satisfaction through accurate issue resolution and efficient use of chat and email platforms. Support team members with complex cases and stay updated on product offerings through regular training.• Manage inbound customer orders and inquiries, resolve issues related to missing orders or items with a primary emphasis on customer satisfaction. • Process refunds and coordinate no-charge shipments, maintaining a high level of accuracy and attention to detail. • Support other customer service representatives with complex customer calls, provide guidance and solutions to ensure a smooth resolution. • Utilize chat and email platforms to efficiently manage customer inquiries, provide timely and accurate responses that enhance customer satisfaction and strengthen brand loyalty. • Participate in seasonal sales training, staying updated on product offerings and promotions to better assist customers.

Portland, Maine Area

Learning Management System Administrator ensuring effective tracking and reporting of training metrics. Design and implement engaging training materials and monitor tuition reimbursement programs. Evaluate training effectiveness using Kirkpatrick’s Model and collaborate with department heads to address training gaps and ensure compliance.• Administer the Learning Management System (LMS) for 500 employees, tracking and reporting training participation, completion, and effectiveness. • Design, develop, and implement new training materials for continuing education, contributing to a more efficient and engaging learning experience. • Monitor and track the tuition reimbursement program, ensuring alignment with organizational goals and budgetary constraints. • Evaluate all training modalities using Kirkpatrick’s Evaluation Model, provide actionable insights for continuous improvement of training programs. • Collaborate with department heads to identify training gaps and develop solutions that align with strategic goals. • Manage and maintain up-to-date training records, ensuring compliance with regulatory requirements and internal policies.

New hire training ensures a deep understanding of fraud detection and prevention. Redesign and update training materials with stakeholders and manage LMS content for seamless access and tracking. Analyze training data to provide insights and facilitate ongoing professional development for employees.• Provide comprehensive training for new hires in the Fraud department, covering multiple lines of business and ensure a deep understanding of fraud detection and prevention strategies. • Collaborate with stakeholders to redesign and update training materials, incorporating the latest industry standards and best practices. • Upload and manage training content within the LMS, ensuring seamless access for learners and accurate tracking of training progress. • Retrieve and analyze score reports to track training completion and effectiveness, provide data-driven insights for future training initiatives. • Facilitate ongoing professional development sessions for existing employees, enhancing their skills and keeping up-to-date with industry trends.

• Play an active role in the Culture and Environment Committee, contributing to the development of initiatives to promote a positive school culture and environment. • Serve as a facilitator for the Professional Development Team, organizing and leading workshops to enhance instructional practices among faculty. • Acted as a student advisor, providing guidance and support to junior and senior students in both academic and personal development. • Implemented innovative teaching methods, such as project-based learning and flipped classrooms, to enhance student engagement and understanding. • Collaborated with fellow teachers to develop interdisciplinary lesson plans that integrated social studies with other subjects, fostering a well-rounded education.

• Performed transactions using cash, credit, and debit methods, maintaining accuracy and efficiency at the register.• Responded to customer inquiries across various departments, providing knowledgeable and friendly assistance.• Supervised up to 10 cashiers, coordinating breaks, lunches, and resolving register issues, ensuring smooth store operations.• Assisted store management with opening and closing procedures, contributing to the overall success of the store.• Maintain inventory levels and organize displays in multiple departments, ensuring that products were attractively presented and easily accessible to customers.

Fredericksburg, Va

• Manage over $6.4 million in gross revenue for five national accounts, ensuring high standards of service and client satisfaction. • Supervise a team of eight customer service representatives, providing coaching, leadership and support to optimize performance. • Collaborate with 30 field sites hosting bi-monthly conference calls for seamless communication, resolving service issues to maintain strong client relationships. • Implement process improvements to streamline call center operations, reducing response times and increasing customer satisfaction.• Maintain a comprehensive knowledge base ensuring representatives have access to current policies and procedures ensuring optimal service outcomes.

San Antonio, Texas Area

• Manage Peer Review and RME/IME services for South Texas, overseeing all aspects of the profit center, including fixed and variable costs and pricing. • Develop a radiology imaging network for the Group Health Network, negotiating rates and ensuring quality service delivery contributing to overall growth of 30%.• Maintain regular contact with adjusters, providing updates on pending, potential, and outcomes of reviews, enhancing service reliability leading to annual growth of 15%. • Analyze financial data to identify trends and opportunities for cost reduction, contributing to the overall profitability of the business. • Lead initiatives to improve client satisfaction, resulting in stronger relationships and repeat business.

Austin, Texas Area

• Certified Instructor for the Texas Department of Insurance Adjuster Continuing Education Units (CEUs), teaching over 300 insurance adjusters across multiple locations. • Delivered in-depth instruction on human anatomy, focusing on how injuries impact different body areas and what diagnostic testing is required. • Engaged with adjusters to answer questions and facilitate discussions on injury mechanisms, enhancing their understanding and ability to make informed decisions. • Developed and updated course materials to reflect the latest medical and insurance industry standards, ensuring that content remained relevant and accurate. • Assessed adjusters’ knowledge and skills through practical assessments, providing feedback to support their ongoing professional development.

Walter Reed Army Medical Center

• Served as an instructor for the Professional Development Course in Field Medicine, training over 300 personnel in evacuation field procedures and triage. • Worked as the primary orthopedic nurse, managing care for up to 12 patients and supervising two paraprofessionals, ensuring high standards of patient care. • Conducted post-operative assessments, administered medications, performed bandage changes, and provided discharge instructions, contributing to positive patient outcomes. • Assisted in the development of training materials for field medicine, ensuring that content was comprehensive and accessible for all learners. • Coordinated with other medical professionals to ensure seamless care delivery and effective communication among the healthcare team.

Ft. Bragg, Nc

• Provided peer instruction for the Combat Lifesaver Course, training infantry platoon members on intravenous insertion, evacuation procedures, and combat dressings. • Served as Senior Line Medic, responsible for maintaining over 300 medical and shot records, ensuring readiness and compliance with military medical standards. • Operated as a frontline ambulance driver, maintaining and stocking a 2-litter vehicle, ready to respond to medical emergencies in combat situations. • Participated in airborne operations, providing immediate medical care to paratroopers during and after jumps. • Collaborated with other medics to develop and implement emergency response and evacuation plans for various combat scenarios.

Master Of Education - Med, Educational/Instructional Technology

Bachelor Of Science (B.S.), Secondary Education And Teaching