Experienced IT professional with a proven track record of effective leadership and coordination in diverse technical environments. Adept at prioritizing and managing complex IT projects while leveraging expertise in ITIL principles and project management methodologies. Skilled in driving organizational efficiency through innovative solutions and team organization. Recognized for exceptional abilities in Microsoft 365 adoption, training, and curriculum development across diverse divisions and campuses. Proficient in technical support, troubleshooting, and documentation, with a strong commitment to delivering impactful IT solutions. Exceptional communicator and collaborator with a passion for driving technological advancement and optimizing processes.