Dave Dennis Email & Phone Number

Bc

A client facing leadership role that develops IT solutions and operational delivery for all Long View Systems’ IT services. Current major BC clients include BCLC, ICBC, PHSA and others. This role spans IT service planning, customer relationship building, opportunity identification, staffing, contract management, technology, service architecture development and service operations oversight. The successful execution of this role has led to improved customer satisfaction and more effective service outcomes for both Long View Systems and the customers.Work with all levels of management to improve business outcomes supported by modern IT systems. These have included architecture planning, cloud migrations, Teams with Teams Voice, M365, SCCM, Citrix, Zero Trust, IAM, Regulatory compliance, Information / Data management, SharePoint legacy migrations to name a few key areas.Successfully navigated the rapidly changing organizations as customers shifted to agile methodologies. Created a new identity for LVS as ‘ITIL Champions’ to help elevate LVS’s stature and coached clients on ways to improve service delivery issues. Project: Implemented M365 Modern Workplace and all it’s stages. Tenant readiness, Identity and Security, Email, Teams and Teams voice. Currently initiating content management migrations with a view to data modernization.

Calgary

Nureva Inc. is an emerging software and hardware development company (SMART Technologies spin-off) that developed a SaaS based, large format collaboration system and a microphone hardware product. Successfully built the IT department from the ground up and managed a wide variety of technology services and programs to support product development, finance, sales, operations and IT. This included; team leadership, budget management, technology selection, project implementation and IT service sustainment. Selected and implemented scalable IT products and services to meet the changing business requirements (o365, NetSuite ERP/CRM, Box, Cloud hosting with Azure, IAM with SSO and multi-factor authentication, BYOD control, ServiceNow, network infrastructure, unified communications, user computing). Led the Information Security committee for the company.Project: Implemented ITSM / ITIL framework using ServiceNow as the core IT management tool. Developed ITIL processes for Incident, Problem and Change management and populated the CMDB for consistent configuration management. Project: Implemented an ISO 27001 Information Security project for the company to address GDPR and international sales blockers. Assessed and implemented appropriate controls based on legal, contractual and business requirements. Developed a standardized set of security policies and processes. Trained 150 employees on the new security program.Project: Selected and implemented an ERP (NetSuite) system to support accounting, order input, operations and inventory control. Phase 1 – basic accounting functionality, Phase 2 – support for reseller portal, ecommerce and CRM integration. Worked with stakeholders to develop requirements and product selection criteria. Successfully delivered a sustainable platform to support daily operations and anticipated growth.

Calgary, Canada Area

Led the development and deployment of technology solutions, services and improvement projects across the business unit. Major projects delivered in four key areas: ITSM process development and tool implementation (BMC Remedy), Identity and Access Management, North American IT Outsourcing Contract, GD Canada IT service operations (40 staff). Project: Standardized ITSM across the IT organization with 26 new ITIL processes for 6 GD locations and 300 IT staff. Educated all staff on ITIL and its practical application. Developed swim lane mapping with RACI’s for new processes to ensure effective tool configuration and use. Project: Technology study of Identity and Access Management services, focused on improving operations and reducing cost. Led a large cross-functional team to assess current IAM technologies and processes. Mapping of process inconsistencies and legacy technology risks. Developed tool strategies and process improvements.Project: Implemented a multi-year services outsourcing contract covering most major IT services to improve service measurement and cost predictability. Implemented for both USA and Canadian division affiliates. Led a cross functional multi-site team to define service requirements using Gartner as consultants. Led vendor selection and final contract negotiations.

Greater Chicago Area

(Industry - Retail)Led the integration of several key IT support services functions that had been outsourced to CSC. These included the Helpdesk, Desktop Services and Data Center operations. Major activities were the implementation of CSC processes, service operating assessments, inventory programs and progress reporting. A key event was the successful stress testing of the aging internet website infrastructure for elevated usage prior to the holiday season (Black Friday).

Calgary, Canada Area

(Industry - Telecom and Network Engineering, Manufacturing)This role was very similar to the previous role, Nortel Sr. Manager position, but with expanded responsibility for all business applications and infrastructure services for Nortel Networks sites in Western Canada. The eventually increased in scope to include support for IT services for 70 small office sites in the USA. Learned, taught and implemented CSC’s best practices processes (ITIL like). This was a challenging time as Nortel was going through a massive downturn in business.

Calgary, Canada Area

(Industry - Telecom and Network Engineering, Manufacturing)This leadership role’s focus was delivering IT Services during Nortel Networks’ rapid growth and acquisitions period. My team of 70 IT professionals delivered these services over 16 sites to 5000 customers in Western Canada. Managed a large budget and provided all IT infrastructure services (Service Desk, Desktop, Network, Data Center, Server and Storage). The key challenge was keeping up to the fast paced, changing requirements of the business and meeting the demands of the diverse business areas.

Electronics Engineering Technology

Engineering