Deisy De Nobrega Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

Responsibilities: • Drive the strategic agenda for developing the Account Opening team and associated processes • Set, track and achieve all Account Opening KPIs ensuring compliance with KYC, AML, FACTA and EMIR requirements• Preparing MI reports with insights• Recruit and manage the performance and professional development of 10 team members• Act as the senior point of contact for the escalation of complex applications and main liaison with Compliance• Develop and ensure the maintenance of team procedure documentation • Assist in the delivery of company projects ensuring deadline and budget targets are met• Drive requirements, development and testing (UAT) of MyAlpari (online banking equivalent) and online application formsKey successes:• Increased annual approved accounts by 25% and reduced the average approval time from eight days to less than 24 hours by streamlining on-boarding processes and leading the implementation of new technology for automated account approval• Drove the strategic transformation of the Account Opening department, bringing structure and discipline to the team, cultivating a high performing culture and recruiting to support new markets and changes in processes• Delivered new technology, better workflows, scalable solutions and more efficiency for the business as part of projects relating to Account Opening and MyAlpari (equivalent of online banking)• Drove the introduction of the first live dashboards in the business and with this put a focus on efficiency numbers for the team• Oversaw the relationship management of activity with offshore offices, helping with longer term strategic changes and addressing challenges in the on-boarding process

London, United Kingdom

Responsibilities:• Investigate and resolve client trade disputes accurately and in a timely manner• Assisting clients with general enquiries including market related concepts• Processing new applications in accordance with KYC and AML using various identification checks including Sanctions and PEP screening• Supervising, training and mentoring Client Services representatives• Preparing weekly and monthly KPI reportsKey successes:• Designed training material and assessments that allowed to skill-up new and less experienced team members effectively• Produced documentation to enable representatives respond to common queries more easily and efficiently• Contributed to the development of Alpari’s CRM to centralise all client information and activities

London, United Kingdom

Responsibilities:• To oversee the end to end account opening process of Treasury Accounts ensuring KYC and AML requirements were met• Manage the day to day running of Treasury accounts, building and maintaining strong relationships with clients, including high net worth individuals, corporations, charities, pension funds, IFAs and partnerships• Reconciling daily, weekly and monthly reports• Training, guidance and support of new members of the teamKey successes:• Initiated, led and implemented the optimisation and streamlining of the account opening process resulting in the following savings per year: 30 reams of paper and 71.5 hours• Redesigned the Internet Banking account opening process and user journeys which would reduce the length of the process from seven days to 24hrs

London, United Kingdom

Responsibilities:• Manage the efficient review of client invoices and supplier agreements to enable the speedy recovery of outstanding monies • Verifying claims of less experienced staff and making decisions on the strength of them• To supervise, train and career develop placement students and new staffKey successes:• Recovered over £600,000 in the review of key client’s promotions on goods for resale• Supported the ‘Goods for Resale’ audit programme, with efficient and streamlined processes that least impacted clients

London, United Kingdom

London, United Kingdom

Tutored university students in the topics of algebra, calculus, probability and statistics.

Bachelor'S Degree, Business Administration And Management, General, First Class Degree With Honorary Title Of “Magna Cum Laude”

Activities and Societies: Animal Protection Association (ASOGUAU), University of Carabobo Female Football Team Graduated with the highest.

High School, 19/20

A-Level Equivalent achieved in Mathematics, Physics, Chemistry, Biology, History and Geography