David D. Email & Phone Number

Louisville, CO

Led a very talented team that consistently delivered actionable insights across a rapidly growing (i.e. unicorn) SaaS business. Our discoveries often led to improvements in JumpCloud's Product Led Growth (PLG) strategy. Using regression models and product usage data, we revised the definition of a Product Qualified Lead (PQL) and significantly improved the.

Greater Denver Area

Led effort to tag and analyze AWS cost and usage which led to multi-pronged effort that significantly drove down monthly recurring costs. Also, introduced segmentation to flywheel analysis of recurring revenue which led to strategic (i.e Board-level) insights into distinct patterns acquisition, retention, and expansion.

Led data team in pilot of company-first instantiation of a data warehouse for business systems. Co-founded cross-functional team to improve data processes and data quality across Sales and Marketing. Contributed significantly to multiple strategic efforts to make funnel operations more efficient and effective.

Applied tools and techniques of data science to find predictable, useful patterns in our operational data to improve the efficiency and effectiveness of those processes. Developed predictive model of subscription churn based on customer activity and engagement.

Used R, SQL, and machine learning to gain insights across the breadth of the business to support business agility and rapid, effective decision making. Examples include: quantifying the drivers of customer retention (churn), developing sales forecasts, improving sales forecast accuracy, campaign attribution, and understanding customer usage patterns to.

Promoted a customer-centric approach to assess product quality across the broad portfolio of enterprise solutions.

Used both operational and customer satisfaction data to identify and improve the drivers of customer loyalty.

Responsible for Business Intelligence strategy and execution to improve operations and customer relationships for 300+ person HIT Support organization. Developed and implemented automated Business Objects dashboards for both tactical and strategic levels of business.

As a member of the regional management team, analyzed diverse sets of data to develop and execute strategy. Types of data included, but were not limited to: funnel and forecast, market penetration and segmentation, employee satisfaction, and customer satisfaction.

Successfully led Measurement and Analysis effort to develop and implement process improvements necessary to achieve Level - 2 maturity per the CMMI.

Led Knowledge Base (KB) tool and process development and implementation. Used Business Objects and Excel to quantify and analyze process improvements: percent of cases closed on initial contact increased and employee productivity improved significantly.

Applied UNIX, SQL, and troubleshooting skills to resolve 2-tier customer issues with clinical software and the associated Oracle database.

Trained potential and paying customers on use of product and web performance data.

Masters, Biology

Teaching Assistant of the Year, University of Colorado, Boulder (May 2000). Earned two grants to support scientific research. Committee.

Bs, Biology