Desirée Depetrillo Email & Phone Number

Clearwater, Florida, United States

Clearwater, Florida, United States

Clearwater, Florida, United States

As a Sr Key Account Manager, I maintain the KAM duties in addition to onboarding new hires, creating and maintaining training resources for new and existing employees and providing ad hoc assistance with systems and sales processes.

Clearwater, Fl

Being a Key Account Manager, I manage all large/enterprise level accounts within the state of NY, while also uncovering upsell/cross-sell opportunities. This includes managing customer requests, navigating support concerns, coordinating with Solutions Engineers for product demos, managing billings/collections and working with our Channel Partners to maintain and expand business within the territory.

Clearwater, Fl

In the Inside Sales position, I introduced, demonstrated, sold and promoted all current and new TeamViewer products to customers and prospects. Qualified leads generated from both inbound and outbound campaigns. Collaborated closely with tech-support to assist with onboarding and product functionality. Held accountable to daily call metrics and monthly sales goals on an individual and team basis.

Tampa, Florida

Responsible for building relationships with patients and educating them on the treatment process. This includes determining medical candidacy, discussing treatment costs and finance options and scheduling consultations and treatments for multiple facilities.Received “Add Value Always” and “Be Fun to be Around” awards

Tampa, Florida

Managerial role involved running reports and analyzing trends and outliers. Monitored overdue tasks and facilitated timely closure. Identified areas of opportunity for schedulers and created plans to improve KPI's, leading to consistency and improved department performance. Organized, compiled and conducted training sessions as necessary. Held weekly team meetings to review available clinic capacity, maintain compliance and monitor team goals. Maintained synergy between consultants, medical screening department, schedulers and ambulatory clinic staff.

Tampa, Florida

Worked as a Spine Care Consultant before becoming a Spine Care Scheduler. Consultant role consists of educating patients on the surgical approach, determining candidacy based on an MRI review, reviewing insurance benefits and out of pocket expenses, and coordinating financing. Scheduling role consists of the below duties in addition to gathering records to obtain medical clearances, reviewing medication hold requirements, obtaining patient registration information and assisting with travel arrangements. Appointments are coordinated to accommodate patient availability while maximizing clinic capacity.Received “Queen of Care” award and achieved Top Performer status in the department multiple times.

Tampa, Florida

Interviewed, trained and managed employees. Met with marketing representatives, clients and referralsources. Obtained appointment contracts with new underwriters. Wrote and serviced policies for newbusiness and renewal clients. Managed social networking.

Brooksville, Fl

Supervised multiple CSRs. Wrote and serviced policies for new business and renewal clients. Metagency goals for monthly premiums written, as well as attained company goals. Designed agencymarketing materials, designed and managed quarterly newsletter and managed social networking.Represented the agency at local networking and marketing events on a monthly basis.Received "Employee of the Year" award

Spring Hill, Fl

Responsibilities included customer service and support in all facets of personal lines insurance. Worked with multiple underwriters to write and maintain policies. Also assisted with the office’s transition to computerized agency management system.

Hernando Beach, Fl

Worked as File Clerk and Receptionist, with promotion to Customer Service Representative handling all facets of personal lines insurance. Worked with multiple underwriters to write and maintain policies.

Business Administration

Education record