Daryl Griffin Email & Phone Number

Irving, Tx

- Focused on growing & enabling partners by providing sales & technical training, reference material and attending partner events to support & promote the full suite of TrendMicro solutions.

Irving, Tx

- Manage daily operations to support the sales effort by providing product demos and proof of concepts for customers.

- Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support. - Prepare and deliver technical presentations that explain products and services to customers and prospective customers. - Provide technical and non-technical support and services to clients or other staff members regarding the use and operation of company products. - Arrange for demonstrations or trial installations of company products. - Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments. - Attend company training seminars to become familiar with new product lines. - Write technical documentation for products. - Train team members in the customer applications of products.

- Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.- Prepare and deliver technical presentations that explain products and services to customers and prospective customers.- Provide technical and non-technical support and services to clients or other staff members regarding the use and operation of company products.- Arrange for demonstrations or trial installations of company products.- Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.- Attend company training seminars to become familiar with new product lines.- Write technical documentation for products.- Train team members in the customer applications of products.

- Designed, presented, implemented and managed Anti-virus solutions for distributed corporate locations ranging from 30 to 30,000 users to protect company data and resources.- Designed, installed and supported email SMTP gateway solutions to eliminate almost 100% of spam traffic which helped improve employee productivity.- Created and presented anti-virus and anti-spam network designs to management and technical audiences for purchasing and project approval. - Trained co-workers on Anti-virus product support, problem determination methods and problem resolutions.- Provided backup support for co-workers on various products including BlueCoat, WebSense & Cyfin.- Coordinated and maintained emergency response procedures to deal with vulnerabilities and data security issues.- Monitored network and system activity for intrusion, viruses and in-appropriate use.

- Created policies and procedures for maintaining the integrity of BNSF Network data and promoted them.- Sponsored and coordinate an emergency response team to deal with vulnerabilities and data security issues.- Designed, implemented and managed Trend security solutions for distributed corporate network of 30,000 users to protection company data and resources from viruses, spam and spyware.- Monitored network and system activity for intrusion, viruses and in-appropriate use. - Created, maintained and coordinated Virus Alert Procedures that are used during increased virus activity.- Gave security presentations to training classes of BNSF employees as a corporate awareness directive to make them aware of the importance of data security.- Implemented and maintained the Lighthouse account / password management tool to automate and allow self service password resets from 30,000 users and reduce the required staffing for user administration.

- Implemented Microsoft Exchange environment to replace Novell & cc:Mail.- Designed and developed Perl script utility to export the SMTP E-mail addresses from the Lotus Message Switch and create a usable file to import into the new Microsoft Exchange gateway.- Developed a C-Plus utility to monitor the E-mail transport queues and generate an alpha-page if the queues exceeded a certain limit to prevent email delivery and delay issues.- Designed REXX script utilities to automatically check and clean cc:Mail post office boxes of old messages to conserve valuable server space.- Monitored and maintained connectivity between Microsoft Exchange, Lotus Notes, Lotus cc:Mail, Mainframe (TAO Fisher, EMC2), X.400, Internet (SMTP) and Lotus Messaging Switch.- Evaluated and developed backup procedures for Exchange- Made recommendations for server hardware/software.

- Created Perl utility applications for the Help Desk to use in problem resolution and information retrieval that reduced the time needed to resolve customer problems.- Produced Perl utilities for the LAN Administration Desk to create network printer connections and report on system information that improved the response time for installing new printers on the network.- Worked with the WAN Desk to investigated network traffic issues and resolve.- Trained eight staff to create and manage over 300 computer accounts per day on multiple systems.- Coordinate changes in the multi-platform E-mail environment for the E-mail Team.- Develop backup schedule, scripts & and the support plan for the E-mail, Novell & Windows environments. - Performed server utilization reports, planning and recommendations.

Responsible for evaluating and resolving computer system problems. Helped provide ideas for the problem tracking system. System knowledge included Novell Netware, OS/2, UNIX, various electronic mail and 3270 emulation. Oversaw special interest in new technologies related to network communication and UNIX with strong skills in developing scripts and REXX utilities.Projects included:Developed the on-line method for distributing software installation diskettes via the mainframe TSO system.

Evaluated the performance and compatibility of new personal computers and network equipment with existing company platforms. Made recommendations on the use of new technology and configurations for integration; which include Novell netware, UNIX, DOS, OS/2, TCP/IP, Windows and LAN based electronic mail. Communication topologies include Token Ring, Ethernet, coax and dial in support to the LAN and mainframe.

While pursing an MBA degree, I worked part-time as a computer sales and support representative which included hardware/software configurations for both home and business.

Grand Cayman, British West IndiesPerformed system design, installation, support and service for over 30 banks, food store chains, jewelry stores and other retail outlets. Computer systems ranging from single user MS/DOS systems to multi-user (5-60 users) UNIX/Xenix systems. Managed the daily activities, placed orders for equipment, arranged shippping and cleared equipment through Customs. Specialized in AT&T, Tandy, Sun and Silicon Graphics systems. Projects included:The concept & development of backup software and other company specific utilities using C Shell scripts to perform routines for multi-platform UNIX environments.

Provided primary and secondary support for corporate headquarters, field engineers, sales staff and end users. Systems included 3COM and Novell networks, as well as Tandy’s proprietary educational networks. Supervised three employees, acted as liaison between the support group, the buyers and the design engineers. Organized a specialized national newsletter for educational support field engineers. Worked with other support group managers to continually improve the accuracy of the information given out and to reduce redundant testing and evaluation procedures.

Provided primary hardware and communication support for field engineers and end users. Computer systems ranged from single user personal computers to multi-user Xenix systems to proprietary system. Collected and maintained a library of facts and references for all types of computer related hardware/ software.Projects included:Developed the first electronic call-tracking database used in the department. Development was done using Borne Shell scripts that opened trouble tickets, collected customer information, tracked the problems & resolutions, and calculated call logs.

Exclusive support for the corporate departments of Tandy Corporation. Installed and repaired computer systems for department heads of the engineering/ technical support/customer services departments, the buyers, etc. Personally responsible for setting up the computer parts inventory control system, placing orders and scheduling jobs.