Dhiraj D Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Victoria, Australia

Melbourne

Whispir is a cloud-based (Saas) communications/workflows platform that uses cutting edge technology to bring all your communications channels like email, text messaging and web chatting together in one easily accessible space. - Perform project management function for new implementations.- Manage customer/stakeholder expectations in accordance with Whispir.

Southbank

• Undertake and co-ordinate RiskMan.Net system implementations and enhancements for new andexisting customers
• Planning and confirmation of the project timelines and scope including project working group,workshop intervals and key dates
• Conduct product demonstrations for prospective customers via online conferencing or in person
• Provide pre-workshop documentation and activities to customers as required
• Conduct configuration workshops utilising a RiskMan.Net model site. Workshops may be held viaremote conferencing facilities or on site at the customer’s premises
• Accurately document requirements from workshops undertaken

Melbourne, Australia

• Elicit business requirements from stakeholders (internal and external).
• Managing and communicating requirements amongst internal teams which includes Development Team, Testing, Sales and Business Services Team.
• Develop functional specification and solution design artefacts.
• Coordinate user acceptance testing (UAT).
• Contributing to the evolution of the organisation's Product Offering.
• Developing and managing both internal and external stakeholder relationship.

Melbourne, Australia

• Implement ERP software and provide consulting services to clients.
• Provide high end technical support for clients.
• Responsible for the delivery, implementation, and integration of ERP services.
• In-charge of rolling out new e-commerce system including websites to entire client base across Australia.
• Developing user training manuals and documenting internal processes and procedures.
• Creating multimedia video tutorials to assist with end user training.

Melbourne, Australia

• Providing technical support to clients regarding backup and restore queries for Windows Server, Microsoft SQL and Exchange Server backups via phone and e-mail.
• Testing software releases through system and regression testing and providing the software development team with comprehensive analysis reports.
• Design test cases and co-ordinate the testing procedures for the new software products designed and developed by the company.
• Create high quality design documentation as per specific design standards/templates to assist with end user queries.
• Basic administration and maintenance of CRM application (Goldmine) for the helpdesk team.

Melbourne, Australia

Master Of Information Technology - Mit, Information Technology

Master of Information Technology

Bachelor Of Computer Applications, It

Activities and Societies: University football team & Arts teamBachelor of Computer Applications (BCA - Under Graduate degree)

Education record