Dhiraj D Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Victoria, Australia

Melbourne

Whispir is a cloud-based (Saas) communications/workflows platform that uses cutting edge technology to bring all your communications channels like email, text messaging and web chatting together in one easily accessible space. - Perform project management function for new implementations.- Manage customer/stakeholder expectations in accordance with Whispir best practices.- Coordinate with internal and external teams for a successful customer delivery- Lead customers through their Whispir implementations under a PRINCE2 methodology.Covering (but not fully inclusive of);- project initiation;- requirements gathering;- platform configuration;- Reviewing and resolving customer UAT feedback;- Provide customer specific training on the Whispir platform;- Successful deployment of customer solution within project time frame, scope andbudget.- Ensure customer project documentation is completed and fully representative of thework delivered- Keep open communication with all stakeholders at all times, both verbal and written.Any deviation from planned delivery to be highlighted to the respective contacts as soonas possible with mitigation recommendations.- Maintains confidentiality of client affairs and account details at all times- Measurement of success – manage and deliver projects with successful outcomes, highquality, and within timelines; providing clear communication to internal and externalstakeholders; adhere to the Whispir Enablement Team processes; positive feedbackfrom customer and internal sources.

Southbank

• Undertake and co-ordinate RiskMan.Net system implementations and enhancements for new andexisting customers• Planning and confirmation of the project timelines and scope including project working group,workshop intervals and key dates• Conduct product demonstrations for prospective customers via online conferencing or in person• Provide pre-workshop documentation and activities to customers as required• Conduct configuration workshops utilising a RiskMan.Net model site. Workshops may be held viaremote conferencing facilities or on site at the customer’s premises• Accurately document requirements from workshops undertaken• Update and configure the model site in line with the workshop requirements• Where development or interface tasks are required, communicate the requirements to theappropriate RMI team and monitor progress• Develop quotations from customer requests after liaising with the appropriate team members toconfirm the scope of work that is required

Melbourne, Australia

• Elicit business requirements from stakeholders (internal and external).• Managing and communicating requirements amongst internal teams which includes Development Team, Testing, Sales and Business Services Team.• Develop functional specification and solution design artefacts.• Coordinate user acceptance testing (UAT).• Contributing to the evolution of the organisation's Product Offering.• Developing and managing both internal and external stakeholder relationship.• Identifying and defining business requirements via extensive interaction and communication with the business.• Creating product mock-ups by using wire framing tools such as Balsamiq and MS Visio to assist with the application design and solution evaluation process.• Provide subject matter expertise to internal teams and customers.• Complete change impact assessment, readiness assessment, training material and change communication.• Identifying and implementing process improvements within the organisation.

Melbourne, Australia

• Implement ERP software and provide consulting services to clients.• Provide high end technical support for clients.• Responsible for the delivery, implementation, and integration of ERP services.• In-charge of rolling out new e-commerce system including websites to entire client base across Australia.• Developing user training manuals and documenting internal processes and procedures.• Creating multimedia video tutorials to assist with end user training.• Responsible for maintaining and supporting IT infrastructure and systems at national Head office in Melbourne.

Melbourne, Australia

• Providing technical support to clients regarding backup and restore queries for Windows Server, Microsoft SQL and Exchange Server backups via phone and e-mail.• Testing software releases through system and regression testing and providing the software development team with comprehensive analysis reports. • Design test cases and co-ordinate the testing procedures for the new software products designed and developed by the company.• Create high quality design documentation as per specific design standards/templates to assist with end user queries.• Basic administration and maintenance of CRM application (Goldmine) for the helpdesk team.

Melbourne, Australia

Master Of Information Technology - Mit, Information Technology

Master of Information Technology

Bachelor Of Computer Applications, It

Activities and Societies: University football team & Arts teamBachelor of Computer Applications (BCA - Under Graduate degree)

Education record