• Nominee: “Best Widening Participation Initiative” – 2023 Heist Awards• 300+ hours of public speaking to a range of audiences• 25+ bespoke on-campus events delivered• Junior lead on Northumbria’s largest access scheme, boasting 800+ students• Primary contact for 3 student representativesAs a Junior Coordinator, my key responsibilities involved directly liaising with educational institutions to best understand how Northumbria and I could help students make an informed choice on their future. Boasting 800+ students, I led on delivering LIVE and pre-recorded webinars to students on Northumbria’s primary access scheme, “NU Entry”. I was also responsible for monitoring student engagement and attendance. As part of the university’s work supporting students from underrepresented backgrounds such as care-experienced and LGBTQ+, the scheme was nominated for “Best Widening Participation Initiative” at the 2023 HEIST Awards. I also had a key role in hosting schools on-campus. From anything between Year 5-Year 13 and 10-150 students, each event required detailed logistical planning to create the highest quality experience.

• Managing 800+ students’ engagement on “Destination Northumbria”• Line managing 2 team members• Coordinating faculty related on-campus visits• Implementing positive change in recruitment and events procedures • Maintaining Northumbria’s key internal and external relationships• Delivering ad-hoc projects to a high standardIn my current coordinator role, I take a key role on Northumbria’s supported entry scheme, "Destination Northumbria". I lead on the scheme's engagement with 650+ students, parents / caregivers, and teachers. I am responsible for organising student-facing events that enable them to connect with each other before they arrive to study at Northumbria; 96% of students at our Feb ’24 event strongly agreed that the event made them feel more confident about attending Northumbria. I have implemented a positive change in our strategy by giving students more access and developing closer relationships. I lead on the organisation of our subject specific on-campus events such as academic taster days. This involves regular engagement with various school and university stakeholders. I have implemented positive changes this year around making all events more industry focused, insightful and interactive. This has positively impacted student conversion. I maintain some of Northumbria’s key internal and external relationships such as IntoUniversity and NERAP by supporting them with their own event logistics. I also line-manage 2 team members. I deploy weekly 121s where we speak about how they can explore and develop during their time with us. I regularly lead small teams on projects around creating and re-designing outreach sessions, which are delivered to a high standard.

• 300+ hours of public speaking to a range of audiences • 100+ events attended• 500+ student, parent / caregiver and teacher leads generated• 150+ university courses memorisedMy main duties as a Graduate Ambassador involved representing Northumbria at schools, colleges, conferences and exhibitions. I dealt with thousands of different queries from a wide range of stakeholders that allowed me to develop a seamlessly adaptable communication style depending on my audience. As a result, I developed a strong knowledge of over 150+ undergraduate courses. I also delivered 100s of hours of content from Northumbria’s “Evolve” and “Junior Evolve” Programmes. Ranging from topics of “Applying to University” to “Developing Resilience”, across ages 10-65, my style is personable, confident and full of anecdotes!

• 100+ campus tours delivered• Programme representative at school visits, open days and UCAS exhibitions• Public speaking to prospective students, staff and alumniIn my final year at university, I worked alongside the student recruitment and events teams as an Event Representative. My role involved welcoming students onto city campus, delivering campus tours and guest speaking at Business with Marketing management course talks. I also supported with multiple ad-hoc schools visits across the year; supporting the university with their outreach work by providing a unique student outlook.

• Winner: 4x “Employee of the Month”• Training new team members on key returns procedures • Creating and maintaining a positive working environment for all staff• Understanding customer needs and providing meaningful solutionsFrom sixth form until university graduation, I was one of a handful of staff to be fully trained on our customer service desk, checkouts and shop floor. My duties included dealing with a wide range of customer enquiries, handling sensitive information with care, and overcoming daily challenges as a team. I received consistently positive Google reviews stating my willingness to go beyond my responsibilities to provide a friendly and beneficial service.