Donna Robinson Email & Phone Number

Greenville, North Carolina, United States

• Inventory: Account for daily inventory transfers between our 21 business locations throughout North Carolina, Virginia, and South Carolina. Follow-up with locations on any discrepancies, scan oversights/missing bin.
• Quality Control/Inventory Management: oversee the approval of accuracy on shipments into and out of our facility - counts, discrepancies, damage, logistics, and sign-off approval. Assist with month-end counts on all.

Greenville, North Carolina Area

• Inventory: Accounted for monthly inventory transfers between our business locations throughout North Carolina, Virginia, and South Carolina. Conducted yearly unannounced inventory audits at a few of our selected.
• Accounts: Worked with team monthly on product close-out (fertilizers, chemicals, and seed) at each location assigned to me. Worked with team on year-end parts close-out at each location assigned to me. Assisted buyers.
• Archiving: Ensured data entry of seed treatments, transfers, non-purchase orders, etc. are all properly archived.
• Other Duties: Pulled transfers and scanned copies to locations as requested. Conduct registration at our product conferences as needed. Assisted other departments when help is needed.

Cary, NC

Problem resolution - documenting user steps in events; liaison between programmers, technical and hardware services and our customers; resolution follow-up; testing software updates before promoting.Account management - prioritizing multiple events with customer contacts when needed; checking in with the accounts I managed to see what we are doing right.

Support provided to Intelligent Cluster solutions teams - from development downstream to the product announce teams (such as configurators and pricing).Create, promote, and release of bill of materials (BOM) part numbers with feature codes (FC) for use by vendors and customers for the solution parts.Continuous monitoring for product updates - create.

Durham, NC (company No Longer In Business After Filing For bankruptcy)

Built transit databases for customers.Conducted database and Crystal Report training at customer sites throughout the US or via WebEx.Performed bench testing to ensure database was correct before delivering to the customer.Provided technical support to customers and field service employees via email and/or telephone.Reviewed technical manuals being written.

Recruited and scheduled participants for 3-day test efforts on new server products each quarter.Scheduled meetings for training test monitors Participated in test case design meetings and remote call center support overview meetings.Assisted in the overall running of the test effort - ensuring all checkpoints were met - proper setup of test hardware and.

Responsible for reporting product performance (actual parts usage rate against target set) for U.S./EMEA/AP geographies using BIMS, DB2 Command Center, and BRIO Query Explorer; perform export of compiled results to restricted internal website using Javascript for users from different business sectors; create stoplight chart displaying the ratio of actual.

Established/maintained working relationship with Software/Hardware Development and Level 2 Support to ensure superior product design/support for new product releases. Participated as voting member in product concept/plan/release meetings to ensure serviceability of product to meet GA date on time and within budget. -Recommended product design changes to.

Successfully migrated test team from one test case tracking tool to a more fully integrated tool which would allow for interfacing between the defect tracking reporting tool and the tool for classification of defects.Managed two test team projects - Team Lead for AS/400 project and for an "unannounced"​ printer project.Trained new team member on InfoPrint.

Responsible for monitoring the OASIS North American QSAR (Quality Service Activity Reporting) application. Monitored the daily outbound run and quickly resolved any errors which might have occurred.Compiled change requests from different areas of IBM for our application's logic, designed and developed the logic for these changes, submitted the approved.

Provided technical support to IBM Customer Engineers (CEs) by troubleshooting and resolving problems with IBM impact printers. Researched RETAIN for tips and outlined action plans for the CEs to follow to resolve the problems.Liaison between the Product Engineers and the CEs to resolve problems outside the normal scope of my expertise.

Serviced IBM/OEM printers. Supported customers' printer needs in areas of training, supplies, upgrades, etc. Managed personal daily work schedule. My customer territory required travel in a radius of approximately 30 miles. Maintained my own parts inventory - ordering, reconciling, reporting, and returning.

Provided consulting services to a manufacturing customer by assisting with troubleshooting of hardware/software problems, purchase and installation of hardware/software, and any user training needs. Assisted in setting up their EDI software. Traveled to customer sites to set up user workstations with Optika imaging software; trained groups of users on.

Administrative Assistant to the Director of Operations Research and his team.Responsibilities included managing the following department affairs:Travel ArrangementsScheduling (meetings and invites; conference room reservations)Purchasing - all department supplies, hardware, softwareTesting software; creating users guideMaintaining Director's email and.

Bachelor Of Science, Business Administration; Decision Sciences Concentrating In Management Information Systems

Activities and Societies: Decision Science Society (DSS) - Vice President of Programs; Contributing Member of DSS Newsletter.

Healthcare

Activities and Societies: Continued education after IBM resource reduction.Successfully completed JavaScript class. Successfully completed.