Donna Robinson Email and Phone Number
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Dedicated business professional with demonstrated ability to learn quickly and to function effectively as both a team player and independently in order to meet organizational objectives is actively seeking new opportunity with growth potential. Excellent customer relations skills, verbal and written communication skills, and troubleshooting/problem-solving skills acquired from work on a hardware support team and as part of an application development team. Exceptional attention to detail in multiple areas, such as inventory management and product testing. Seeking a rewarding position where my skills, and my zeal for wanting to help others, can be maximized to meet the goals of the organization and those of the internal/external customers. A work-from-home opportunity would be considered as I do not seek to relocate from Greenville, North Carolina.Specialties: Information TechnologyProject ManagementWritten/Verbal CommunicationCustomer RelationsTroubleshooting/Problem-SolvingTraining/InstructionData CollectionParts Management/Inventory/ReconcilingPurchasingExecutive ReportingInformation DevelopmentCoursework successfully completed in JavaScript, Medical Terminology, Anatomy, and Medical Ethics; previous early work experience for the State of NC in areas of purchasing (East Carolina University), and data analysis /collection for USDA - APHIS (Raleigh,NC).
Coastal Agrobusiness, Inc.
View- Website:
- coastalagro.com
- Employees:
- 68
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Quality Control LogisticsCoastal Agrobusiness, Inc. May 2022 - PresentGreenville, North Carolina, United States• Inventory: Account for daily inventory transfers between our 21 business locations throughout North Carolina, Virginia, and South Carolina. Follow-up with locations on any discrepancies, scan oversights/missing bin assignments. Responsible for entry of month-end accounting for all transfers. • Quality Control/Inventory Management: oversee the approval of accuracy on shipments into and out of our facility - counts, discrepancies, damage, logistics, and sign-off approval. Assist with month-end counts on all our inventory and a year-end count/reconciliation. -
Business SupportCoastal Agrobusiness, Inc. Mar 2017 - May 2022Greenville, North Carolina Area• Inventory: Accounted for monthly inventory transfers between our business locations throughout North Carolina, Virginia, and South Carolina. Conducted yearly unannounced inventory audits at a few of our selected locations.• Accounts: Worked with team monthly on product close-out (fertilizers, chemicals, and seed) at each location assigned to me. Worked with team on year-end parts close-out at each location assigned to me. Assisted buyers with the processing of purchase orders and invoice submittals to accounts payable, including processing of adjustments and non-purchase orders. Assisted with second checks for accounts receivable. Follow-ups with regional sales team on location pricing.• Archiving: Ensured data entry of seed treatments, transfers, non-purchase orders, etc. are all properly archived.• Other Duties: Pulled transfers and scanned copies to locations as requested. Conduct registration at our product conferences as needed. Assisted other departments when help is needed. -
Business Systems SpecialistDancik International Acquired By Kerridge Commercial Systems Jun 2014 - Nov 2015Cary, NcProblem resolution - documenting user steps in events; liaison between programmers, technical and hardware services and our customers; resolution follow-up; testing software updates before promoting.Account management - prioritizing multiple events with customer contacts when needed; checking in with the accounts I managed to see what we are doing right and what areas we could improve upon; reviewing customer user guides and offering constructive feedback for improvement.Promoting seminars and conferences to our customer base.Assisting with Go Lives/Implementations as needed.Presented at 2014 company user conference on new functionality added to our product base.
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Senior Product AnalystIbm - Research Triangle Park, Nc Aug 2012 - Nov 2013Support provided to Intelligent Cluster solutions teams - from development downstream to the product announce teams (such as configurators and pricing).Create, promote, and release of bill of materials (BOM) part numbers with feature codes (FC) for use by vendors and customers for the solution parts.Continuous monitoring for product updates - create template change requests (TCR) as needed for product name changes, product withdrawals, product obsoletes, and temporary product holds.Update the Component Guide and the ClusterProven documents to support all new product hardware.Interface in company meetings with OEM Product Vendors.Review and followup on Software License plans for teams. -
Transit Data Specialist - TrainerTransit Company May 2009 - Apr 2010Durham, Nc (Company No Longer In Business After Filing For Bankruptcy)Built transit databases for customers.Conducted database and Crystal Report training at customer sites throughout the US or via WebEx.Performed bench testing to ensure database was correct before delivering to the customer.Provided technical support to customers and field service employees via email and/or telephone.Reviewed technical manuals being written for database creation in order to provide constructive feedback.
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Business Analyst/Ras Test Lead For Remote Maintenance Effectiveness TestingIbm Systems Technology Group, Research Triangle Park, Nc Mar 2007 - Jan 2009Recruited and scheduled participants for 3-day test efforts on new server products each quarter.Scheduled meetings for training test monitors Participated in test case design meetings and remote call center support overview meetings.Assisted in the overall running of the test effort - ensuring all checkpoints were met - proper setup of test hardware and test facility, participants arrivals, call center on standby, documentation & product system labels available, etc.Compiled data gathered during the the test effort with recommendations for improvement in the areas of product processes, applications, and documentation and composed/authored executive report.Presented findings and recommendations in Executive Steering Committee meeting.Wrote defects found in test and tracked to closure.Managed organization of test documentation team room on Lotus NotesRecommended product documentation changes which would improve or enhance serviceability of our products. -
Warranty/Quality Analyst (Intellistations And System X Servers)Ibm Systems Technology Group, Research Triangle Park, Nc Sep 2003 - Jan 2007Responsible for reporting product performance (actual parts usage rate against target set) for U.S./EMEA/AP geographies using BIMS, DB2 Command Center, and BRIO Query Explorer; perform export of compiled results to restricted internal website using Javascript for users from different business sectors; create stoplight chart displaying the ratio of actual rate to warranty target for U.S. machines for last three months.Responsible for the updates/compilation/posting of commodity usage data for new products to internal website for use in early warning group meetings; manage compilation/reporting of product performance data into executive management monthly summary reports, monthly scorecard, and quarterly TM-105 report using Lotus Notes DB, Powerpoint, Excel, and Lotus 1-2-3; noting whether the products are under/meeting/exceeding the targets set forth by the business.Generate ad-hoc queries on product performance using available resources. -
Technical Support Planner/AnalystIbm Storage Systems Group, Research Triangle Park, Nc Jun 2001 - Feb 2002Established/maintained working relationship with Software/Hardware Development and Level 2 Support to ensure superior product design/support for new product releases. Participated as voting member in product concept/plan/release meetings to ensure serviceability of product to meet GA date on time and within budget. -Recommended product design changes to improve or enhance serviceability of our products. Tracked education and hardware/software needs through the integrated project file master plan.Responsible for creating Comp Ids and FESN numbers for new products to assist in Level 2 Support call tracking.Conducted service documentation reviews for documents, such as: service/support plans, service guide, hardware install guides, functional specs, administrator guides, release notes, DOUs, SOWs, and RFAs. Created Service/Support Planning teamroom to store latest documentation (GA plans, service guides, support plans, DOUs) for easy access by other areas of our division. -
Software EngineerIbm Printing Systems Division, Boulder, Colorado Feb 2000 - Jun 2001Successfully migrated test team from one test case tracking tool to a more fully integrated tool which would allow for interfacing between the defect tracking reporting tool and the tool for classification of defects.Managed two test team projects - Team Lead for AS/400 project and for an "unannounced" printer project.Trained new team member on InfoPrint Manager (IPM) testing for Windows 95, 98, 2000 and NT .Participated in testing on four product updates for Windows and one for AS/400.Successfully managed several job roles simultaneously within the test team - Top Gun in the Software Test Community Leaders group - appointed to role by manager; Active member of the Software Test Steering Community - wrote newsletter; traveled domestically and abroad to software test sites to brainstorm with other Top Guns on best processes and practices for software testing;.Software Tester on four product update test efforts. -
Application DeveloperIbm Printing Systems Division, Boulder, Colorado Dec 1998 - Feb 2000Responsible for monitoring the OASIS North American QSAR (Quality Service Activity Reporting) application. Monitored the daily outbound run and quickly resolved any errors which might have occurred.Compiled change requests from different areas of IBM for our application's logic, designed and developed the logic for these changes, submitted the approved logic changes to the programmer, tested the code, reported any defects for correction, then promoted the code into production. Communicated QSAR changes to the field via a Printing System Service Memorandum (PSSM). Reviewed team members' logic changes to ensure my portion of our application was not impacted negatively by changes. Documented changes made in our QSAR Audits Edits. Organized and managed the team's weekly Design Review Meetings (agenda, conference calling). Review was used to address with the team any change requests submitted by team members for the OASIS application. -
Technical Support AnalystIbm Printing Systems Division, Boulder, Colorado Feb 1997 - Dec 1998Provided technical support to IBM Customer Engineers (CEs) by troubleshooting and resolving problems with IBM impact printers. Researched RETAIN for tips and outlined action plans for the CEs to follow to resolve the problems.Liaison between the Product Engineers and the CEs to resolve problems outside the normal scope of my expertise. -
Customer Engineer (Midrange And Entry Printers)Ibm Printing Systems Division, Research Triangle Park, Nc Apr 1995 - Feb 1997Serviced IBM/OEM printers. Supported customers' printer needs in areas of training, supplies, upgrades, etc. Managed personal daily work schedule. My customer territory required travel in a radius of approximately 30 miles. Maintained my own parts inventory - ordering, reconciling, reporting, and returning. -
Support SpecialistCorporate Computer Solutions Services, Greenville, Nc Oct 1994 - Apr 1995Provided consulting services to a manufacturing customer by assisting with troubleshooting of hardware/software problems, purchase and installation of hardware/software, and any user training needs. Assisted in setting up their EDI software. Traveled to customer sites to set up user workstations with Optika imaging software; trained groups of users on software's capabilities: scanning, indexing, retrieving and faxing.
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Administrative Assistant To Director Of Operations ResearchBurroughs Wellcome 1992 - 1993Administrative Assistant to the Director of Operations Research and his team.Responsibilities included managing the following department affairs:Travel ArrangementsScheduling (meetings and invites; conference room reservations)Purchasing - all department supplies, hardware, softwareTesting software; creating users guideMaintaining Director's email and created a file management system
Donna Robinson Skills
Donna Robinson Education Details
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Business Administration; Decision Sciences Concentrating In Management Information Systems -
Healthcare
Frequently Asked Questions about Donna Robinson
What company does Donna Robinson work for?
Donna Robinson works for Coastal Agrobusiness, Inc.
What is Donna Robinson's role at the current company?
Donna Robinson's current role is Quality Control Logistics at Coastal AgroBusiness, Inc..
What is Donna Robinson's email address?
Donna Robinson's email address is de****@****ail.com
What is Donna Robinson's direct phone number?
Donna Robinson's direct phone number is +191937*****
What schools did Donna Robinson attend?
Donna Robinson attended East Carolina University, Pitt Community College.
What are some of Donna Robinson's interests?
Donna Robinson has interest in Children, Civil Rights And Social Action, Politics, Environment, Education, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.
What skills is Donna Robinson known for?
Donna Robinson has skills like Software Documentation, Testing, Troubleshooting, Customer Service, Windows, Software Development, Servers, Customer Support, Databases, Technical Support, It Management, Access.
Who are Donna Robinson's colleagues?
Donna Robinson's colleagues are Taylor Holmes, Kalidasu Raju, John Heath, Grayson Frye, Robert Tallon, Josh Allen, Johnathan Grady.
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Donna Robinson
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