In-charge of the over-all retail operations in the store (business, people and inventory management). In 2019 and 2021, handled 2 counters and improved both counters’ CRM performance and productivity. Trained Assistant Retail Managers in all the counter’s operations. Helped to improved the counter’s ranking in the Department Store and made sure to keep improving or maintaining the counter’s ranking. Supervised, inspired and motivated the team to achieve their individual sales target to hit the counter target.Assessed the Retail Artists for their performance and identifies their training needs.Provided professional makeup, makeup lessons, eyebrow trimming services and exceptional customer service to regular and new to file MAC customers.Addressed and resolved customer complaints empathetically and professionally.

Assisted the Retail Manager of the over-all retail operations in the store.As of Aug 2016, sole in charge of the over-all retail operations in the counter without the Retail Manager. Supervised, inspired and motivated the team to achieve their individual sales target to hit the counter target.Assessed the Retail Artists for their performance and identified their training needs.Trained the newly hired Retail Artists for product knowledge, makeup skills and customer service skills.Provided professional makeup, makeup lessons and exceptional customer service. In 2014, planned theme day makeup looks and outfits for limited edition product launches as a Product Specialist and won Best Product Specialist for the year.

Provided excellent customer service to customers interested in buying MAC products.Recommended precise products to customers that suit their needs by using open ended questions, investigating the customers’ needs by listening intently and applying the products on the customers’ face while teaching them tips and techniques to achieve their makeup look. Achieved sales target and other KPIs set by the management such CRM %, Unit per Transaction and Average Sales per Transaction.Assisted in fashion shows and makeup events sponsored by MAC.

Assisted the Operations Manager in the over-all operations of the club.Provided excellent Customer Service skills when attending to the needs of the members either through phone, email and in person.Made sure flow of check in and out of guests are always in order. Trained and guided the newly hired Customer Service Officers.Generated specific reports and other tasks required by the Management. Addressed customer complaints empathetically and professionally.

Provided excellent Customer Service skills when attending to the needs of the members either through phone, email and in person.Dealt with customers' complaints and feedbacks in a professional manner.Monitored the daily condition of the club by doing maintenance documentation to ensure customer satisfaction at all times.

Entertained guests by giving them an authentic gondola ride just like in Venice, Italy.Serenaded guests with Italian love songs.Provided exciting, fun and memorable gondola experience to the guests.

Provided specific and accurate information to customers regarding their incoming shipments through phone. Generated Daily, Weekly and Monthly reports as required by the management.Provided comprehensive and quality customer care at all times.

Communicated effectively and efficiently when dealing with American clients through phone.Pacified and assured irate customers.Provided comprehensive and quality customer care at all times.