Diego Duarte Schuster Email & Phone Number

Waterloo, Ontario, Canada

Areas of Responsibility: Shared Components, N-Flight Planning, N-Preferential Bidding System- Spearhead Product Strategy: Lead the strategic planning and execution of Product Increments (PIs), ensuring alignment with corporate objectives through effective backlog refinement and prioritization of features.- Drive Stakeholder Engagement: Facilitate regular updates to the Lean Portfolio Management team and stakeholders, providing insights on progress and aligning development with organizational goals.- Enhance User Experience: Manage and prioritize the backlog, capturing diverse user personas' needs to inform feature development and improve user satisfaction.

Waterloo, Ontario, Canada

- Pioneered Product Ownership: As the inaugural Product Owner for N-Flight Planning, established a clear product vision in collaboration with leadership, driving alignment across teams.- Improved Operational Efficiency: Reduced overdue support tickets by 50% in my first year by implementing strategic support processes and prioritizing user feedback.- Cross-Functional Collaboration: Worked closely with stakeholders to ensure development initiatives met user needs and aligned with long-term product strategy, enhancing overall product effectiveness.

Toronto, Canada Area

- Led Operational Control: Oversaw safe and efficient operational execution of the flight schedule with a team of three flight dispatchers and one flight follower, implementing strategic plans to ensure compliance with regulations and company policies.- Optimized Flight Planning: Conducted collaborative discussions to identify and address flight planning challenges, fostering a proactive approach to fuel and resource management.

Toronto, Canada Area

- Strategic Flight Planning: Prepared comprehensive flight plans and contingency strategies, ensuring adherence to safety and regulatory standards while optimizing operational efficiency.- Proactive Issue Management: Monitored enroute conditions and potential issues, effectively communicating with flight crews to mitigate risks and enhance safety.

Toronto, Canada Area

- Ensured Compliance: Developed and implemented scheduling strategies to meet crewing requirements while adhering to legal and contractual obligations.

Toronto, Canada Area

- Supported Operational Efficiency: Assisted in operational tasks, ensuring seamless execution of flight plans and crew movements.

Master Of Business Administration - Mba

Diploma, Aircraft Mechanics

Diploma, Aviation Operations

Bachelor Of Arts (Ba), Psychology