Business development and strategy, Strategic consulting including technology selection, delivery process development, business process developement supporting over 2000 NAM employees.

Independent Consultant- 2008 to presentExecutive to Middle management consulting and mentoring, Business consulting to enhance bottom line results consisting of business optimization, operational strategies, technology deployment. Assess and support the deployment of IT technologies and process including ITIL, ISO, support tools i.e. logmein, CA, Genesys and other relevant technologies.Project Activities Low cost US based Service Desk location assessment- Provided a fully comprehensive study and conclusions for the development of a Service desk on shore in the best suited most cost effective location in the continental US Transformation of deskside services- Provided a suit of activities around the transformation of approximately $50mm services from the service delivery company to a third party partner. Acted as the primary Project Manager ensuring compliance to the timeline, discreet activities and cost. Business Consultant – Provide consulting to senior leadership on product development, operational and support strategies in the .net space. ITIL Consulting - Provide support and experience in the implementation of ITIL based process to support the business needs of the clients Executive mentoring – Provide support to several executives in MS deployments on the art of managing in a MS leadership role. Develop plan of execution to build a rock solid relationship with the customer to ensure future repeat business.

IT products and related services