Dom'Onic Duke Email & Phone Number

Frisco, Tx, Us

Dallas-Fort Worth Metroplex

-Achieved a district-leading closing ratio of 40%, exceeding the goal of 20% by 20 percentage points month after month.-Collaborated with property management team to streamline the lease renewal process, reducing tenant turnover by 15% and saving an estimated $50,000 annually while growing retention by 10% month over month.-Implemented targeted marketing strategies to attract new residents via social media marketing, resulting in a 10% increase in leasing applications within two months

Mckinney, Texas, United States

-Identified and assisted the implementation of improvements to practices and procedures involving leasing and credit underwriting on an ongoing basis, growing economic occupancy to 97% from 73% for the property in one year. -Utilized underwriting techniques to evaluate the financial strength of potential renters, resulting in a 20% increase in lease renewals and a 15% increase in new leases due to improved tenant selection.-Managed all leasing agents and property managers in trainings activities for a high-end property, consistently achieving a budget occupancy rate of 97% and exceeding the net operating income target by 10% each month. -Implemented cost-saving measures, resulting in a reduction of property expenses by 15% and increasing the overall profitability of the property by 15%.

Plano, Texas

-Developed innovative merchandising strategies to differentiate the LG brand from other competitors that increased retail sales by 40% year-over-year.-Collaborated with senior and territory management on multiple functions including customer conversion rate and finance and KPI while increasing ROI by 110%. Achieved by focusing on customer feedback, product profitability and employee training daily-Evaluated 30+ employees in 5 departments through surveys, training sessions, onboarding, group meetings and 1 on 1's by assessing strengths/weaknesses and overall skills which improved productivity for tasks by 80% daily.-Generated reports on trend analysis for new products & training methods, identifying a niche to optimize organic in- store brand growth and sales from 25% to 40% in a span of 4 months.

Frisco, Texas

-Presented recommendations for scope of work including installations of home automation and electronics to senior management & project managers streamlining home installation projects which accumulated to $2,500 in additional sales monthly-Generated proposals for Audio & Video projects ranging up to 60K involving custom designs of home audio/video in addition to home automations systems such as Control4, Savant and Lutron-Reviewed P&L with sales lead and general manager to identify highest & lowest penetration rates on all products, analyzing all products which increased efficiency of deliveries from store to customer by 17%-Maintained and built relationships with 100+ customers daily, providing exceptional customer service and efficient product deliveries daily which translated to a customer satisfaction rating score of 97%

Cypress, Texas, United States

-Analyzed financial statements, business summary reports, and dashboard recaps to attain data based on product comparable percentages and penetration rates for regional managers which increased store efficiency by 20%.-Collaborated with senior management on multiple functions including customer conversion rate and finance, increasing ROI to 120% by identifying the pain points of customer feedback, product profitability and employee training.-Evaluated 45+ employees in 5 departments through surveys, training hours by assessing strengths and overall skills which improved productivity for tasks by 75% daily.-Generated reports on trend analysis for new and existing products, identifying niches to optimize and grow organic brand growth from 15% to 25% in a span of 2 months.

The Best Buy Customer Service Specialist provides fast, accurate and friendly processing for all customer transactions at Checkout, Customer Service and Store Pickup while providing velocity solutions to customers. Develops strong relationships with customers while becoming a trusted advisor and partner in assisting them in making technology more functional in their lives. Partners with other employees to ensure customers' end-to-end needs are met and that no customer is left unserved or underserved. Utilizes all relevant sales tools to drive profitable growth and exceed department and individual goals. Helps answer questions and resolve customer issues. Job responsibilities include:Flex as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service.Maintain professional communication with customers and peers while using cross-functional company resources and tools.Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.Ensure Front of Store cleanliness and merchandising standard execution.