Service Manager
Current• Work safely and ensure the team uses proper PPE, lead monthly safety meetings• Dynamic leadership style – jump in to support the team, as well as build and maintain high morale• Focus on sustainability initiatives and culture• Provide exceptional customer service to teammates and residents• Maintain compliance with city, and state jurisdictional requirements for systems, including elevators, fire/life safety, and fire suppression• Successfully execute capital projects, including developing scopes of work, participating in competitive bidding, and overseeing projects through to completion• Manage, schedule and oversee vendors, contractors and suppliers• Meet frequently with Property Manager to communicate and collaborate on property needs, and strategize on effective solutions• Support and communicate with Area Maintenance Specialist, Area Maintenance Manager, Regional Maintenance Manager, and VP of Maintenance• Comply with company initiatives and direction provided by Regional Leadership• Conduct regular physical inspections to identify repair/PM needs, and mitigate hazardous conditions• Evaluate property physical capital needs and collaborate with regional team on execution• Order supplies, create purchase orders and process invoices• Monitor expenditures, identify variances, implement corrective action• Manage and execute the work order process, including delegation to team• Complete, manage and communicate all stages of make ready process in order to meet leasing demands• Schedule and conduct preventative maintenance within units, common areas and mechanical rooms• Use drawings, plans and other technical documents in the trouble-shooting process to determine type and location of equipment and system components• Train, develop and evaluate team performance • Repair or replace floors, ceilings, walls, siding, roofing, doors, door hardware, windows, screens, etc.• Troubleshoot, diagnose, repair and replace appliances, electrical, HVAC, plumbing
