Supporting user interactions across a cutting-edge Loan Origination System (LOS) platform.Assisting the LOS project team with user acceptance testing (UAT) to ensure a smooth implementation.Providing technical support to troubleshoot and resolve internal user issues related to applications.Managing inquiries via the ticketing system and email, delivering exceptional customer service at every touchpoint.Acting as a bridge between software vendors and Movement Mortgage, ensuring applications align with company, regulatory, and industry standards.Maintaining detailed issue and enhancement logs while collaborating with business units and vendors to enhance workflows and processes.