- Responsible for customer environment infrastructure design and implementation.- Primary on-call technical contact for assigned customers for escalations and troubleshooting.- Responsible for collaborative quarterly business reviews with my customers to give suggested environmental changes as well as planning future projects around business initiatives.- Adept at managing and coordinating multiple time sensitive customer projects in parallel.- Responsible for multiple VMWare clusters and related storage for high traffic e-commerce customer environments.

- Responsible for Enterprise level dedicated and cloud accounts. - Responsible for offering troubleshooting support for software and hardware issues through inbound phone calls and internal ticket system. - Responsible for handling junior support member escalations. - Primary escalation point for all Enterprise monitoring issues, especially Synthetic monitors.

- Setup, configure and troubleshoot monitoring of customer infrastructure including: Port monitoring, Sitescope, Linux and Windows. - Expert in HP VUGEN synthetic sitescope monitoring software. A synthetic monitor simulates a user browser session using a script. - Received the “Customer Delighter” award.

- Responsible for providing phone based technical support for software applications, VPN, and general AD account work for both nationwide and international employees.

- Provided Tier 1 phone support for ATT U-Verse.- Responsible for billing, sales, diagnosing technical issues (television, phone and internet services), de-escalating customer issues, and scheduling dispatch technicians.

- Supported residential and small business customers through: laptop and desktop repair, PC tune-ups, router configuration, printer and plotter installs.

Commercial and Residential property development.Our largest project was the Waterwheel Resort Condominiums in New Braunfels, Texas. It is a 91 unit development that started as a raw tract of land on the Guadalupe River.

- AutoCAD Technician: responsible for deed research, drafting title surveys (residential, commercial & ALTA), builder plans (form surveys, plot plans, final surveys), engineering plans, site plans, subdivision plats, topographical surveys, property rezoning, project management, use of GPS equipment, project bids, direct interaction with clients. - IT Management: responsible for all office equipment which included windows server, workstations, plotters, printers and network routers/switches.