Nathan Curran Email & Phone Number

Melbourne, Victoria, Australia

- Accurately verified information and updated databases and documentation as necessary.- Built a solid working knowledge of company procedures and protocols.- Provided customers with quality assistance through phone calls, emails and the ticketing portal.- Answered phone calls and provided callers with pertinent information and assistance.- Troubleshooting problems and reporting bugs to appropriate departments.- Providing feedback on tools and procedures introduced for… Show more - Accurately verified information and updated databases and documentation as necessary.- Built a solid working knowledge of company procedures and protocols.- Provided customers with quality assistance through phone calls, emails and the ticketing portal.- Answered phone calls and provided callers with pertinent information and assistance.- Troubleshooting problems and reporting bugs to appropriate departments.- Providing feedback on tools and procedures introduced for internal staff to improve efficiency.- Writing and debugging SQL queries and doing data analysis- Investigating code to flag potential bugs- Taking on additional duties as required to provide a better customer experience. Show less

Heathcote, Victoria, Australia

- Visiting different locations in Heathcote and surrounding areas to provide general IT support.- Providing computer hardware and software repairs.- Providing recommendations on different products.- Providing exceptional customer service.- Cash handling and EFTPOS sales