Deah Nock Email & Phone Number

Owings Mills, Maryland

• Implemented Benefits, Performance Management, Applicant Tracking, and Compensation Management Modules within the ADP Workforce Now and HR & Benefits Solution databases.
• Project managed large scale, complex, value-added HR & Benefits projects.
• Functioned as liaison between clients and cross-business unit multi-product staff to analyze client needs, develop project plans and effectively implement changes.
• Used technical knowledge to consult with clients to determine best practices and methodology to accomplish project goals.
• Served as a subject matter expert to external clients and provided support by supplying resources such as documentation and training materials.
• Independently created process and procedure documentation for complex projects for internal partners and external clients.

Owings Mills, Maryland

• Worked with clients during annual enrollment to reconfigure benefit plans to accommodate renewal contracts and rates.
• Developed effective processes in order to ensure smooth transition for undergoing Benefit Renewals and Open Enrollment.
• Trained associates on Open Enrollment processes and procedures.
• Resolved issues relating to product capability, product interfaces and client product knowledge and ensured client was utilizing the appropriate procedures.
• Performed routine system maintenance and configuration changes to meet the needs of the client and the benefit provider by the designated deadline.
• Assisted management team with resolving product related issues for escalated clients.

Owings Mills, Maryland

• Provided support for Director, Vice Presidents and office staff
• General office duties including screening calls, copying, typing, data entry, filing, faxing, and mail distribution
• Handled all New Hire processes including screening potential resumes and applications, scheduling interviews, phone screens, reference checks, correspondence, and maintained candidate tracking report
• Maintained departmental files
• Monitored and maintained spreadsheet used for tracking employee’s paid time off
• Prepared invoices for payment

Annapolis, Maryland

• General office duties including answered and directed phone calls; received, reviewed and routed mail; routinely composed correspondence; maintained departmental files, copying, typing, data entry, and filing
• Coordinated and scheduled travel arrangements, training courses, internal and external meetings, departmental moves, and placement of new hires
• Created, proofed, and edited expense reports
• Prepared financial data for project leaders and managers
• Managed departmental yearly PC requirements and administered survey for the next year’s projected PC requirements to managers
• Developed spreadsheet to present PC requirement requests to senior director of the division for prioritization and approval

Annapolis, Maryland

• Maintained applicant tracking database using Resumix system
• Screened potential resumes and applications
• Assisted in company recruitment activities
• Processed letters to applicants
• Provided back-up support to Recruiter Assistants
• General office duties including copying, typing, data entry, filing, answering telephones and scheduling meetings

Annapolis, Maryland

• Maintained personnel filing system in accordance with internal procedures
• General office duties including copying, typing, data entry, filing, distributing mail, answering telephones and scheduling meetings
• Prepared and updated applicant packages
• Processed EEO cards and Conflict of Interest forms
• Ordered supplies