Dean Bartlett Email & Phone Number

Poole, England, United Kingdom

• Product owner of the successful delivery of an integrated eCommerce platform with an external provider, which allows customers to manage and process online orders within their system.• Product owner of a tool that automatically gathers timesheet data and sends information to an external data analytics tool.

Cadnam, England, United Kingdom

• Oversaw the successful migration as Project Manager of existing regional employees to a new HR and payroll system alongside the harmonisation of employee contracts for a leading financial planning firm.• Project management of the business readiness activities of a major migration transformation programme for a life and pensions insurance provider• Delivery of an internal automated reporting tool to improve internal efficiency • Document industry standard process maps across a wide range of Life, Pension and Annuity processes• Creation of internal training material for project management and mentoring junior employees.

Bournemouth, England, United Kingdom

• Managing a programme of change requests, system fixes and document improvements to identify benefits, resource requirements and overseeing the delivery of these changes • Providing advice and support for business requirements, testing, prioritisation, and impact of change• Setting up full governance and a steering group for all change activities to ensure visibility across the department• Working with various stakeholders across the business to identify and assess the priority list.

Bournemouth, England, United Kingdom

• Leading a team of business operational analysts to support key strategic changes across the business• Coaching and developing team members on the change journey and the development of a toolkit which provided access to industry standard project templates • Oversight and responsible for the team members on the business and operational readiness aspects and delivery of a new product launch within the department.

Bournemouth, England, United Kingdom

• Supporting the delivery of key strategic changes across the business and lead operational readiness aspects across several major migration projects.• Reviewed and re-designed processes guides, process maps which identified risks and documented controls required to increase the risk maturity in the department.• Supporting operational business readiness of projects and data migrations• Major role in drafting testing documents, analysis and test execution of various system changes to successfully deliver FTE savings and customer benefits.

Bournemouth, England, United Kingdom

• Drafting business requirement documents for the automation of manual pension processes and played a key role in analysing the benefits, documenting the customer journey and delivery of several high volume and high-risk processes• Calculation and support of the tax payments for the annuity book for HMRC.• Updating and creating procedure documents and training material.

Bournemouth, England, United Kingdom

• Administrating pension transfers for the Financial Advice team• Managing customer expectations and contacting providers to progress transfers

Bournemouth, England, United Kingdom

• Servicing a wide range of Life and Pension holders via calls and administration• Processing various administration tasks, such as Transfers and Claims• Managing complaints and delivering excellent customer service.