Dean Becker Email & Phone Number

Sacramento, Ca, Us

Sacramento, Ca, Us

Greater Sacramento

• Led operations and compliance departments of 35 in servicing retirement plans in fast-paced, startup company; managed the doubling of team size to efficiently scale growth and improve company gross margin• Supported customer success team with guidance on regulatory questions and handling highly escalated calls• Partnered cross-functionally with Product and Technology teams to identify, prioritize, and implement new products and enhancements to in-house retirement software• Guided departments through migration of 900+ retirement plans from external TPA to internal system; the migration + record organic sales growth led to 10x YOY plan increase• Managed relationship with outside ERISA counsel on advice on regulatory/legal issues

Rancho Cordova, Ca

• Led team of 30 to produce management and board reporting, metrics, business plans, budgets, forecasts, and analysis for Global Transfer Agent ($200M revenue, 1700 employees)• Oversaw team of 50 handling incoming and outgoing mail, records retention/deletion, and warehouse operations• Managed metrics and reporting team for frontline operations division (200+ employees, multi-site), including creation of employee productivity and quality measurement system, financial and budget reporting, and other KPIs• Bridged gaps between technology, business, and user requirements, utilizing diverse leadership background and relationship building skills to ensure all stakeholder needs were met• Steered project teams of analysts and business representatives while driving continuous improvement to operational processes and technology enhancements• Coordinated vendor contract administration and adherence to terms for 50 vendors• Directed supervisors covering multi-site call center and processing teams to ensure quality customer serviceHigh-Impact Projects:• Spearheaded implementation of Intelligent Automation infrastructure, utilizing Robotics Process Automation (RPA), Cognitive, and VBA Macros to realize significant cost savings (20 FTE), quality improvements, and risk reductions• Planned and executed transition of bundled retirement product line (400 plans) and 100+ associated staff to outside vendor platform; organized change management efforts to seamlessly transfer data, plan sponsors, and employees while enabling significant cost savings and keeping assets• Created Data Retention and Destruction Policy for electronic, desktop, and hardcopy records, reducing annual offsite storage costs by $200K+ and freeing up warehouse space for other business needs; created a standard methodology for establishing and implementing policies, adopted by other entities• Improved training program and managed training coordinators to drive best practices and efficient operations

Rancho Cordova, Ca

• Led retirement plan consulting and administration teams in servicing over 400 defined contribution plans; trained and coached new consultants and production staff• Partnered cross-functionally on implementation of new tiered servicing model; assisted Sales on developing and pitching presentations to prospective clients• Consulted retirement plan sponsors and financial advisors (dedicated contact for 40+ plans); assisted plan sponsors in participant education and improvement of plan participation• Presented annual compliance testing reviews and key plan metrics to large plan sponsors (onsite visits)

Seattle, Wa

• Supervised team of retirement plan consultants• Implemented daily valuation recordkeeping functionality• Maintained client relationships with plan sponsors and financial advisors• Consulted on compliance issues and law changes• Performed compliance testing and prepared IRS reporting