Dean Becker Email & Phone Number

Sacramento, CA, US

Greater Sacramento

• Led operations and compliance departments of 35 in servicing retirement plans in fast-paced, startup company; managed the doubling of team size to efficiently scale growth and improve company gross margin
• Supported customer success team with guidance on regulatory questions and handling highly escalated calls
• Partnered cross-functionally with Product and Technology teams to identify, prioritize, and implement new products and enhancements to in-house retirement software
• Guided departments through migration of 900+ retirement plans from external TPA to internal system; the migration + record organic sales growth led to 10x YOY plan increase
• Managed relationship with outside ERISA counsel on advice on regulatory/legal issues

Rancho Cordova, CA

• Led team of 30 to produce management and board reporting, metrics, business plans, budgets, forecasts, and analysis for Global Transfer Agent ($200M revenue, 1700 employees)
• Oversaw team of 50 handling incoming and outgoing mail, records retention/deletion, and warehouse operations
• Managed metrics and reporting team for frontline operations division (200+ employees, multi-site), including creation of employee productivity and quality measurement system, financial and budget reporting, and other.
• Bridged gaps between technology, business, and user requirements, utilizing diverse leadership background and relationship building skills to ensure all stakeholder needs were met
• Steered project teams of analysts and business representatives while driving continuous improvement to operational processes and technology enhancements
• Coordinated vendor contract administration and adherence to terms for 50 vendors

Rancho Cordova, CA

• Led retirement plan consulting and administration teams in servicing over 400 defined contribution plans; trained and coached new consultants and production staff
• Partnered cross-functionally on implementation of new tiered servicing model; assisted Sales on developing and pitching presentations to prospective clients
• Consulted retirement plan sponsors and financial advisors (dedicated contact for 40+ plans); assisted plan sponsors in participant education and improvement of plan participation
• Presented annual compliance testing reviews and key plan metrics to large plan sponsors (onsite visits)

Seattle, WA

• Supervised team of retirement plan consultants
• Implemented daily valuation recordkeeping functionality
• Maintained client relationships with plan sponsors and financial advisors
• Consulted on compliance issues and law changes
• Performed compliance testing and prepared IRS reporting