Dean Brennan Email & Phone Number

Gold Coast, QLD, AU

Australia

Queensland, Australia

• As a technology consultancy, Gaia Resources is dedicated to making the world a better place. Our team of experts is committed to helping our clients achieve their business goals while also addressing important.
• Led a team of support coordinators in providing exceptional support services to clients in… Show more As a technology consultancy, Gaia Resources is dedicated to making the world a better place. Our team of experts is.
• Led a team of support coordinators in providing exceptional support services to clients in the environmental consulting industry
• Developed and implemented support strategies and procedures to enhance team performance and ensure efficient service delivery
• Oversaw the coordination and allocation of support resources to meet client needs and project timelines
• Collaborated closely with cross-functional teams, including project managers, software developers, and data analysts, to streamline support processes and improve overall service quality

Gold Coast

• Sandwai is a software vendor specialising in Home and Disability Care Software Solutions, designed to improve lives. As a Customer Success Specialist, I manage implementations from minimum subscription to our.
• Project management
• Develop healthy customer relationships.
• Provide technical and product expert knowledge.
• … Show more Sandwai is a software vendor specialising in Home and Disability Care Software Solutions, designed to improve lives. As a Customer Success Specialist, I manage implementations from minimum subscription to.
• Customised training.

Brisbane, Queensland, Australia

• OCTFOLIO is a specialised software vendor focussed on the development and implementation of information management software solutions for asbestos and hazardous materials.As the Customer Relations Manager, I manage.
• Managing client enquiries and allocating to team members for further support.
• On-boarding new clients.
• Liaising with clients remotely and face-to-face to demonstrate the product and explain applications.Further Achievements
• Proactively followed up with each client to assist with troubleshooting and provide further support.
• Provided additional support and training for clients across Australia and New Zealand.

London, England, United Kingdom

• Camden Council is divided into 18 wards and is one of 32 local authorities serving Greater London.As an Operations Specialist and Project Lead, I led and managed a team of eight Operations Officers and five Asset.
• Led numerous small projects including the Implantation of unattended ANPR (automatic number plate recognition) cameras to reduce vehicle emissions outside schools and using current technologies to drive efficiencies.
• Led proactive, intelligence-driven enforcement operations by analysing systems and data to inform the production of deployment plans, beat routes, ANPR (Automatic Number Plate Recognition) deployment, overtime.
• Saved seven per cent of the planned budget through revisiting critical aspects in the scope of current contracts.
• Implemented a change of procedures, simplifying methods whilst maintaining essential objectives.
• Implemented an enforcement manual for two different service areas of the business, facilitating navigation of procedures and compliance.

London, England, United Kingdom

• APCOA is a parking management company and the UK’s leading provider of tailored parking solutions.As an Operations Support Manager, I was primarily responsible for managing and motivating staff, guiding and developing.
• Departmental budgeting, organising stationery orders and liaising with suppliers to meet business requests.
• Responding to all correspondence going in and out of… Show more APCOA is a parking management company and the UK’s leading provider of tailored parking solutions.As an Operations Support Manager, I was primarily.
• Responding to all correspondence going in and out of the department within agreed timelines. Further Achievements
• Saved 30 per cent on deployment hours, whilst maintaining the same level of work output.
• Assumed the Fire and Health and Safety Officer roles for the entire office. Show less

Hillingdon, England, United Kingdom

• Responsible for producing daily, weekly and monthly camera reports which would include, core and non-core periods of camera coverage.Key Responsibilities
• Managing KPI reporting.
• Attending weekly and monthly client meetings.
• Producing and presenting client reports.
• Planning resources accordingly, to cover business requirements.
• Managing transportation for all staff as there were multiple sites.