Monitors the statuses of vital systems of the company and its affiliates. Expected to provide support to clients connected to the system. Identifies problems and possible problem areas in a live environment.Expected to be able to provide application support in addition to the various system operations duties by creating automated scripts for status checks and being able to do maintenance duties on the various application environments within the company's systems.

Develops automated tests for the company's product software. Expected to be able to identify key areas for testing, create functional test scripts, and send all the relevant reports.Automates testing of front-end software (web application) and back-end web services (RESTful API).Creates and executes automated tests using licensed test automation tools such as Smartbear's soapUI (ReadyAPI) and Test Complete as well as open source frameworks such as Selenium. Writes test scripts for said tools using Java, Javascript/JScript, and Groovy.Utilizes in-house developed tools to achieve test automation such as a test automation tool based on the Selenium Framework.Is co-developing and in-charge of a web-based test automation system using Node JS and its related technologies and MongoDB.Expected to be able to conduct research and development to further improve on existing processes. Instrumental in making test suites executable via Atlassian Bamboo.Develops software performance tests using Apache JMeter.

Performs both manual and automated software testing.Expected to be able to create, execute and maintain automated test suites based on requirements and specifications.Promoted after showing the capability to spearhead new projects and perform independent research and development.

Provides technical support to subscribers of AT&T's DSL service in the US.Expected to be able to correctly identify issues described over the phone by customers of varying technical knowledge (from absolute zero to tech savvy) and convey an easy to understand solution that the customer can follow without issue within a short time frame.

Trained in spoken English with a neutral American accent.Provides customer service focusing on sales in the company's Vonage (Voice Over Internet Protocol Service) account. Takes calls directly from potential customers in the US with the purpose of educating the caller on the technical nature product and signing them into the service.