- Launched the Cake & Team Emporium as a community-centric tea room, swiftly gained a reputation for high-quality service, high-quality food and at a great price that demonstrates it’s value - Built a positive reputation in the community, proactively encouraging regular visitors and guests to sustain revenue and custom and achieve positive growth- Launched the celebration cake business following success within the tea room, established a solid reputation and regular order line that added revenue into the business- Re-engaged with the business to re-gain control following the stagnation of the business, re-engineered approaches, staff culture and commercial approaches to invigorate and drive growth

- Successfully incepted and launched a brand-new family-run business as a Unisex Salon, swiftly expanded the business into a full hair, beauty and aesthetics business that established a positive reputation in Salford- Coached and managed the team from the brand’s inception, growing the talents and capabilities of personnel to realise their potential and support the businesses plans- Established a positive reputation within the community, responsible for marketing the business via promotions, social media advertising and word-of-mouth, ensuring that standards are sustained at a high level- Responsible for managing the business budgets, P&L, cashflow and all statutory reporting - Oversaw ordering, supplier negotiations, supply chain and promotion of products within the salon- Successfully recruited in new talent to expand the business and service offering- Imbibed a customer-centric approach, welcoming and friendly environment in all areas of the salon

- Served on the front line of 999 communications within the control room, handled emergency reports and incidents from small fires to road traffic collisions and major industrial fires, responsible for calls and setting response- Handled inbound calls, swiftly gained the details of incidents to assess and action the response level from local and community fire hubs, ensured the resource availability was maintained- Managed challenging incidents for specialist calls, sourced specialist resources in line with incident needs and timelines to provide vital lifesaving guidance in high-pressure situations - Liaised with crews through despatch to provide the right information for equipment selection- Produced reports and statistics post-call and following incident for multi-agency review

Responsible for the Clarendon and Ordsal Leisure Centres, SCL Gymnastics and Trampolining within the heart of Salford, generating revenue and performance through the effective leadership of site teams- Selected to advise Salford Holiday Park in Wales in the re-engineering of their Health & Safety policy and process- Project manager to the expansion of the Gymnastics team and function into a specialist centre for national events- Coached personnel across operations in branded customer service to exceed customer expectations - Used customer feedback to continually orientate leisure centre operations in line with trends and needs- Provisioned specialist classes and programmes for all ages and abilities to attract growing customer numbers - Responsible for drafting and policies and procedures, standard operating procedures (SOPs) and the Emergency Action Plan as a part of the wider health and safety requirement of all sites- Produced risk assessments for all activities, including the pool plant operation and centre systems- Logged and investigated incidents and implemented changes to remove the potential for future incidents - Managed budgets, payments, invoices and debts, oversaw cashflow reporting and P&L - Created statistics on staff attendance, payroll costs, events, memberships and sales - Administered internal systems, including the MIS system for bookings and daily operations- Drove membership retention and customer experience to key fitness and Learn2Swim programmes- Provisioned all staff resources in line with demands, with accountability for the Volunteer and Work Placement programme and outreach to local schools and communities