Dean Creary Email & Phone Number

United States And Canada

• Manage a variety of projects for new and existing VC3 clients (including several municipal governments across USA), and for VC3 at the Enterprise level. • Engage in a range of projects and utilize excellent project management and communication skills to facilitate activities across departments. This involves resource scheduling, vendor management, purchasing coordination, performance-to-contract reporting and various administrative functions.

Edmonton, Alberta, Canada

• Provide project support within the Project Management Office including project delivery on-time, on budget, within scope, and project forecasting• Monitor the project lifecycle and work closely with other departments within VC3 regarding the elements of Projects that require their direct intervention or approval. • Identify and resolve scheduling conflicts and provide alternatives to deal with various pressures created by multi-client scheduling • Communicate scheduling and capacity to internal stakeholders• Identify requested/necessary changes to project scope/schedule and assist with generating change notices for client stakeholders. • Provide weekly status updates to project stakeholders when required.

Edmonton, Alberta, Canada

• Conduct regular meetings with my clients to address client satisfaction, issue trending, ongoing / upcoming projects, system performance, etc• Help clients achieve technology objectives and meet required standards• Take ownership of major incidents, ensuring coordination of resolving parties• Understand the schedule, scope, and budget for project implementations• Researching and proposing solutions to fill customer needs• Build relationship with client and team members and serve as a trusted point of contact

Edmonton, Alberta, Canada

• Provide infrastructure support to our clients• Mentor and assist Tier 1 and Tier 2 Peers• Where appropriate, escalate more complicated issues to Tier 3 or other suitable teams• Create and update documentation when changes occur or when discoveries are made

Red Deer, Alberta, Canada

• Perform second-line investigation and diagnosis for laptops, servers, routers, switches • Resolve and close incidents / services request as per company procedure and track in ServiceNow – the ticketing system

Red Deer, Alberta, Canada

• Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop level• Provide frontline network support and communicate relevant information to the core network team

• Directly accountable for the successful management of one or more projects and for project management support for capital projects as a member of the IT Service Delivery Team in the PMO office• Responsible for performing analysis, assessment and documentation of business and systems requirements, and workflow and process redesign activities as well as making recommendation for changes

• Provides support of various network technology systems and devices throughout Northern Health. These include local and metro network equipment and systems, telephony equipment and systems, remote access technologies, etc.• Plan and coordinates network gear (switch, router, etc) refresh • Apply periodic updates and security patches as needed to our Cisco ASA and RSA Management system

• Recommend and implement application design changes for better usability and integration with other systems• Provides application support

• Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop level

• Evaluate and install computer hardware, networking software, operating system software and software applications• Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks• Perform data backups and disaster recovery operations• Manage IT projects from start to completion, liaising with vendors, suppliers, and employees

I was responsible for the planning, implementation and functionality of internal and external business strategies and solutions for our clients. As director I built and established relationship between our vendors, clients and other stakeholders.

• Maintained, troubleshooted and administered the use of local area networks (LANs), wide area networks (WANs), computer workstations, connections to the Internet and peripheral equipment. Taught computer to students from grades 8 to 12. I also provided software training and support for the school’s administration software.

• Junior Systems Administrator: Ensured the proper functionality of all computer systems within the region (all public hospitals and health centres). Assisted in any network difficulties met upon by users of the LAN. I provided 1st tier support.• Systems Operator: Ensured upkeep of all equipment within the region that is maintained by the Maintenance Department, using the maintenance software package – MAXIMO. MAXIMO is IBM’s Enterprise Asset Management Software.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Bachelor'S Degree, Computer Science