❝As Account Manager, I manage the service delivery across global accounts for umlaut. I am accountable for scoping and managing the solution development and scope of works to achieve project objectives and service client contracts.❞ Key Achievements:♦ Contributed to the onboarding and acquisition of new clients across energy, government, and telecommunication clients. ♦ Successfully expanded client portfolio within first year in role, achieving significant success and contribution to revenue. ♦ Managed the roll out of system implementation and development of program management framework for high quality program execution and outcomes.

❝My role as Head of Engineering CCEP was a lead role in the management of the engineering team, processes and standards for the Critical Communication Enhancement Program (CCEP). This program was initiated to improve the communications infrastructure for emergency services.❞ Key Achievements:♦ Contributed to a significant funding project, developing the core technical solutions and provided key input into the business case and proposal that secured funding. ♦ Oversaw the development and execution of engineering standards and governance of the project. ♦ Designed the technical strategic roadmap for the project, planning and ensuring effective resources and competencies to achieve project objectives. ♦ Led the recruitment of multidisciplinary engineers to resource the needs of the project and specific competencies required. ♦ Managed a team of 25 engineers, leading the direction and guiding output across the program milestones. ♦ Successfully managed a portfolio of suppliers and vendors engaged to deliver engineering services across the project, including the management of contract and contractor accountability against objectives. ♦ Delegated approver for all decisions relating to the scope of delivery, including RF design, optimisation, site and civil design, structural design and transmission design.

❝As Head of Transformation, I was responsible for the delivery of projects across the Oceania region.❞Key Achievements:♦ Accountable for leading the business transformation project across Australia, New Zealand and the Pacific Islands. Mapped out the vision and strategic framework to guide operational teams to success.♦ Rolled out a portfolio of transformation programs for improvement, totalling €30M, over 15 months, leading to significant improvement across operational performance and cost efficiencies including: o Successfully executed the Network Implementation Transformation Program and the Network Planning and Optimisation Improvement Program, leading to a reduction in operational costs of €9M over 3 years and an additional savings of €4M over 3 years.o Managed the Services Improvement Program that resulted in cost efficiencies of €14M over 5 years.♦ Increased customer satisfaction rating (NPS), gauged through survey and customer feedback data mechanisms. ♦ Appointed program lead across multiple cross functional teams, guiding implementation across success measures and results.

❝My role as Project Director for the Network Planning and Optimisation unit led the high level execution of the national optimisation project. This included full scope project oversight, resourcing and team management.❞Key Achievements:♦ Accountable for the strategic planning, resourcing and execution of the national design, optimisation and site integration project. ♦ Developed the project plan and delivery framework to manage and oversee core activities and milestones to ensure on time delivery of outcomes. ♦ Directed and guided a team of 100+ engineers and project managers across local and offshore project delivery. ♦ Reviewed and defined operational processes, including the overseeing of implementation, to ensure service delivery excellence across all NPO functions. ♦ Successfully rescued and turnaround an underperforming project that was escalated to C-Level responsibility, driving the results to improve E2E mobile network leadership position. o This included the development of the strategic plan for success, in the primary and most significant Australian Telecommunications market. ♦ Managed and closed out all customer escalations during the project, through extensive quality and controls implementation. ♦ Head of delivery for several pre-sale engagements, customer negotiations and delivery of multi-layer projects for the business, with total sales of more than €200M. ♦ Accountable for managing a suite of vendors and suppliers for the NPO services and hardware.

❝As Program Business Manager, I led in the delivery of core programs across the scope of works that had massive cost saving benefits and improvements for operations and customer experience.❞ Key Achievements:♦ Leadership across a network of project managers, accountable for the delivery of the program of works, spanning, CS Core, PS Core, OSS, VAS, Juniper and RNC/BSC. ♦ Oversaw the achievement of financial and non-financial performance and success measures, including facilitation of monthly operational meetings to drive results and implement improvements. ♦ Successfully led the delivery of new business opportunities and revenue increase through enhancement and upsell of existing projects in the Core, VAS, OSS program to an approximate value of €8M.♦ Led tender submission process for multiple projects as Project Execution Owner, including SingTel Optus. ♦ Responsible for managing customer and stakeholder relationships across multiple domains, implementing responsive customer relationship strategies.

Project Management of Network Performance and Optimisation and Network Implementation projects

Post Launch Optimisation Team Lead for 2nd Carrier Deployment