Responsibilities (Functional):• Responsible for Global IT software and infrastructure, Canada, USA, Russia, China, UAE, Mexico. • Managed and led support staff, hiring of staff and contractors, • Maintained\built relationships with 3rd party vendors • Participated and led annual strategic planning with senior leadership team, which included Information Systems business plans and operational support• Developed departmental KPI’s and metrics that aligned the department with corporate strategic goals• Ensured team members maintained professional development plans including setting goals for career development path/growth• Performed personnel performance evaluations and salary reviews• Set team objectives, strategies, team coaching/mentoring• Developed and executed yearly capital asset budget with 98% year over year accuracy• Creation of backup, disaster recovery and all system policiesResponsibilities (Technical):• Administer Windows Server 2003, 2008, Install, upgrade, diagnose, and configure• Managing Domain, Firewall, ERP, Exchange, DNS, DHCP, WAN, LAN, Quality Assurance, and Reporting tools to the international locations• Monitor, configure (Active Directory, Domain Controller’s, Exchange 2003, 2010, CRM, SQL, RDS, Solidworks, Accpac, Misys, VPN, Qpulse, Info Explorer) • Support Windows XP, Windows 7,Install, upgrade, diagnose, configure • VPN, setup, installation, diagnose and manage • ERP systems, support, security and Financial reporting tools (Sage, Crystal Reports, Info Explorer)• Firewall security and configuration, implementation, site to site VPN’s, WAN’s, FTP • Blackberry Enterprise Server, configured, managed, Installed, developed policies• IPhone, IPad and Android, Microsoft Exchange integration, rollout and support• Cisco wireless network management• Video Conferencing and VOIP

Responsibilities:• Administer Windows Server 2003, Install, upgrade, diagnose, configure• Support Windows XP, Install, upgrade, diagnose, configure • LAN TCP/ IP, DNS, DHCP, WAN, Support and Diagnosis/repair• Development of Policies and Procedures• Hiring of staff and performance evaluation• Daily Backups/scheduling and restoration of backups• Active Directory management and procedures/group policies• VPN, setup, installation, diagnose and manage• Hardware/diagnose, repair, replace components for both server and desktop• Administered ERP systems, support, security and Financial reporting tools• Familiar with database concepts and Administered SQL server software, backups, monitoring, etc.• Cisco Wireless network, setup, installed and manage clients• PDA/PCS/MIKE/Blackberry phone management, setup, configuration, purchase• Setup, managed third party software and licensing• Printers/Photocopiers/Scanners, diagnose, repair and setup

Responsibilities:• Supported internal/external on-line applications• Setup and configured clients• Extremely customer service oriented• Dealt with staff/client and contractors• Resolved disputes, discrepancies between clients and contractors• Phone Support and diagnosis then forwarded to repair company• Windows XP based system/ lotus notes experienced