Dean Munro Email & Phone Number

Australia

Metro North HHS Technology Applications Managemnt Team

Brisbane, Queensland, Australia

 Queensland Health Senior Technical Officer – Generalist AO4 role primarily within Comms and Nets Team, Also support for End User Computing/Projects and AO6 site manger back fill and AO5 secondments as required. Remote, onsite and on call technical support for the Comms and nets as well as End User Computing team via HPOV/SNOW ticket administration and incident resolution Enterprise voice and network support, application and hardware support and implementation/deployments, CISCO… Show more  Queensland Health Senior Technical Officer – Generalist AO4 role primarily within Comms and Nets Team, Also support for End User Computing/Projects and AO6 site manger back fill and AO5 secondments as required. Remote, onsite and on call technical support for the Comms and nets as well as End User Computing team via HPOV/SNOW ticket administration and incident resolution Enterprise voice and network support, application and hardware support and implementation/deployments, CISCO environment for data and voice solutions High levels of customer facing support and issue diagnosis both onsite and remote Securities and infection risk response escalation point and team training  High levels of vendor and stakeholder consultation and communication as well as with other QH departments such as the local HHS, BTS departments and Biomed teams. Biomed consultation and education have been a heavy focus so we can work towards clinical outcomes together in a smooth and efficient manner. T1, T2 and T3 incident diagnosis and resolution. Major incident management and resolution for site wide outages/interruptions of service and fault diagnosis/escalation/resolutions Warranty and asset management via SCCM, HPOV and SNOW. Documentation and work process development for the sites supported and new site opening sequence. As well as app and cross project implementation with testing in a range of end user devices including win7, win8, win10 and iPrint, CISCO Switching hardware and CISCO Unity manager for telephony. Working in both a team and solo environments and best applying the businesses core value system to all critical decision-making processes, this includes taking ownership of outcomes and clearly communicating with all stakeholders. Staff training, information gathering and knowledge dissemination for a team spread across multiple sites over the QCH DPT Show less

Brisbane City Sdu For Data#3

- HPOV ticket administration and incident resolution- Work order asset management as well as keeping CI details up to date and correct- Large amount of user/customer facing, communication and issue resolution - Supporting the T2 and T3 IT needs for several sites throughout Brisbane City, including onsite remediation and installations for PC, Tablets, Mobile devices, Apple Devices, Mobile Web peripherals, Coms and Networking as well as TV/Audio assets.- Executive IT/Apple device… Show more - HPOV ticket administration and incident resolution- Work order asset management as well as keeping CI details up to date and correct- Large amount of user/customer facing, communication and issue resolution - Supporting the T2 and T3 IT needs for several sites throughout Brisbane City, including onsite remediation and installations for PC, Tablets, Mobile devices, Apple Devices, Mobile Web peripherals, Coms and Networking as well as TV/Audio assets.- Executive IT/Apple device support specialist Show less

Sunshine Coast

-Windows 7 application packaging team Discovery officer -Project support officer for the team lead and the Win7 refresh project manager-High level of customer, user and vendor communication/support, both remote and onsite-Software/hardware/clinical devices auditing both remote and onsite, Novell and SCCM utilised.-Liaising with other business units and providing communication pathways and escalation plans that did not previously exist -Prioritising the teams work flow to… Show more -Windows 7 application packaging team Discovery officer -Project support officer for the team lead and the Win7 refresh project manager-High level of customer, user and vendor communication/support, both remote and onsite-Software/hardware/clinical devices auditing both remote and onsite, Novell and SCCM utilised.-Liaising with other business units and providing communication pathways and escalation plans that did not previously exist -Prioritising the teams work flow to match the two separate work streams that we supported and ensuring any needs or change requests were communicated, recorded and actioned accordingly-Workflow auditing of the team and being able to identify trends and rectifying shortfalls and turning them into solutions and workflow improvements. -Application discovery from a Win XP SOE to be packaged for a Win 7 MOE-Utilising VMs to test and discovery applications, Oracle box, VMware and HyperV-Project documentation and work instruction creation Show less

Princess Alexandra Hospital Brisbane

- Windows 7 deployment lead- Issue escalation point for technical and business issues- Client liaison and deployment time table planner- Auditing and scoping of hardware and apps - Breakfix for onsite app and hardware issue , Win7 deployment, SCCM, Novell, HPOV, DELL, HP. QH applications and clinical applications - Team management and planning

Brisbane, Australia

Queensland Health, Lady Cilento Children’s Hospital (LCCH) and Centre for Children’s Health Research (CCHR) Contracted Via DATA#3- Initial XP rollout for LCCH and Win7 rollout of CCHR- Windows 7 MOE deployment project for CCHR and transitional migration for LCCH- Novell Printer and asset management, full creation and deployment of the LCCH Printer configurations for over 550 unique print assets and over 3000 computer assets, their required associations across 2 sites with unique… Show more Queensland Health, Lady Cilento Children’s Hospital (LCCH) and Centre for Children’s Health Research (CCHR) Contracted Via DATA#3- Initial XP rollout for LCCH and Win7 rollout of CCHR- Windows 7 MOE deployment project for CCHR and transitional migration for LCCH- Novell Printer and asset management, full creation and deployment of the LCCH Printer configurations for over 550 unique print assets and over 3000 computer assets, their required associations across 2 sites with unique business needs. - Windows XP audits/user and data back up as well as restoration in a new Win7 environment- Novell and iManager printer asset, drivers, driver profiles, creation and management for both Win7 and XP assets and appliances- MOE deployment via SCCM and apps deployment- Data and user restores, Windows 7 support for new user, post deployment user support for XP and Win7 - Full software and procedure documentation for both projects as well as dissemination with team members and training as per ITIL standards- Business and user liaison both remotely and in person within business, clinical and user based environments.- VMware for apps testing and apps discovery- HPOV queue management and asset updates, UXC requests/service details and Ricoh primary contact for the sites- Office 2010 deployment/support for both XP and Win7 as well as being responsible for the inclusion of the Office 2010 Interactive guides into the QLD Health MOE- Extensive interaction with the QLD Health Change management team, QLD Health Principle Project Team and the ICT Training team for the dual LCCH and CCHR sites to ensure a singular message and vision for both users and support staff. - Team member training and information dissemination for new information, resources, processes and changes. - Exposure to QLD Health clinical and administration applications/support- Hardware and accessory deployments within a large scale enterprise environment with strict time limits and site sensitive needs Show less

Brisbane

- Windows 7 SOE migration project- Windows XP audits/user and data back up- SOE deployment via SCCM- Data and user restores, Windows 7 support for new users

Brisbane, Australia

- Acer Aspire 1830 laptop replacement, W701 Tablets, CFT/Acer S7/Aspire M machines and service for Education Queensland Devices within the north Brisbane/Sunshine Coast area- Onsite job planning and large amount of autonomy for day to day planning of field service call outs and stock management - Working within Education Queensland's sites encompassing the Brisbane/Sunshine Coast service area, this includes working in primary and secondary schools, abiding by all the service… Show more - Acer Aspire 1830 laptop replacement, W701 Tablets, CFT/Acer S7/Aspire M machines and service for Education Queensland Devices within the north Brisbane/Sunshine Coast area- Onsite job planning and large amount of autonomy for day to day planning of field service call outs and stock management - Working within Education Queensland's sites encompassing the Brisbane/Sunshine Coast service area, this includes working in primary and secondary schools, abiding by all the service requirements to ensure compliance with the specifications/needs of the clients- Fault finding and repair of Acer laptops/Tablets within the scope of works and meeting SLA levels for these products- Detailed reporting of all machines logged and serviced to ensure correct record keeping is done so the machines service history is maintained- Interacting with the clients and users to ensure all affected products are 100% functioning and all service requirements/expectations are met- Fully trained for team leader duties and training/inducting new employees- large amounts of travel and onsite appointments, and keeping both the customer and head office in the loop with ETA's for onsite work and expected travel needs/changes. Show less

Brisbane, Australia

- Tier one CPU tech support for Apple CPU devices over the phone for 5months, Was then upgraded Tier 2 CPU and then also cross trained for IOS (apple portable products) Tier 2 over an extra 4 month period- In depth over the phone tech support for a large family of CPU/IOS products with frequent call back and ownership of all cases handled- High level of conflict resolution and customer interaction. High levels of interpersonal communication skills- Very high level of time management… Show more - Tier one CPU tech support for Apple CPU devices over the phone for 5months, Was then upgraded Tier 2 CPU and then also cross trained for IOS (apple portable products) Tier 2 over an extra 4 month period- In depth over the phone tech support for a large family of CPU/IOS products with frequent call back and ownership of all cases handled- High level of conflict resolution and customer interaction. High levels of interpersonal communication skills- Very high level of time management and resource allocation skills needed- Ability to reach and maintain both customer and business critical performance indicators- Large amounts of troubleshooting on the job and utilising business critical resources to come up with the best solutions for a ever changing landscape of technical and customer based challenges, while adhering to a strict code of business conduct at all times- Gained official Certification as a Apple Macintosh Technician Show less

Mackay, Australia

- Estimating residential structures for the installation of glass and aluminium products- Estimating with G James V6 software and Wilsons software- Large amount of customer service with phone, internet and face to face contact- Liaison between shed needs and both the customer and management needs- Point of sale eftpos and banking experience- Acting as the general managers representative in meetings and consultations- Managing the needs of the office staff in regards to… Show more - Estimating residential structures for the installation of glass and aluminium products- Estimating with G James V6 software and Wilsons software- Large amount of customer service with phone, internet and face to face contact- Liaison between shed needs and both the customer and management needs- Point of sale eftpos and banking experience- Acting as the general managers representative in meetings and consultations- Managing the needs of the office staff in regards to contact with the customer base and suppliers- Dispute resolution both verbal and written- Large amount of learning on the go, and training new staff in regards to G James software use and estimating policies, and network maintenance for the office.- Point of contact between head office and our store and the dissemination of instructions and changes to G James policies and software upgrades- Face to face sales representative on site and in the office, liaison between large account customer and smaller cash sale customers- Filing and data retention for all the office staff and keeping track of large amounts of job specific documentation- Large amount of computer usage in both G James software and Microsoft Office- Delivery Driver and onsite repairs as needed and installation of glass and aluminium products as per G James guidelines Show less

Environmental Science/Ohs

Year 12 Op 11