1. M365, Azure and Local AD Administration.2. Run periodic backups to ensure availability during failures or outages.3. To maintain documentation & keep accurate records of IT inventory, software licenses, user manuals, and technical documentation.4. Provide Tier 2 and 3 support to users.Perform regular system maintenance and updates. 5. Troubleshoot and resolve complex technical issues. 6. Manage Active directory user accounts and permissions.7.Responsible for the IT Support division.

1. I'm responsible for the daily operations in the IT Workshop.2. Remote assistance is given to support calls logged via the help desk when appropriate.3. To ensure all stock received is thoroughly inspected to the highest standard.4. Non-SLA client’s workstations are occasionally serviced through the workshop on a COD basis.5. All Faulty / aged onsite equipment is brought through the Workshop to be assessed and thereafter refurbished / upgraded or written off if deemed appropriate.6. Onsite support is provided from time to time if remote support is no longer an option.7. M365, Azure and Local AD Administration.8. Running periodic backups to ensure availability during failures or outages.9. Maintained documentation & kept accurate records of IT inventory, software licenses, user manuals, and technical documentation.10. Provided Tier 2 and 3 support to users.Performed regular system maintenance and updates. 11. Assisted with the implementation of new technologies. 12. Troubleshooted and resolve complex technical issues. 13. Managed user accounts and permissions.

1. Managed 65 advertisement PCs & screens throughout 3 Sites which include 2 Bus stations along with 1 shopping mall by monitoring, configuring and maintaining all hardware and software systems. 2. Implemented innovated connectivity network configurations which remarkably boosted the overall network capabilities by 75%.3. I oversaw all IT systems to ensure efficiency as well as the safety and security of all data storage. 4. Within my first 3 Months I had implemented a new OS image to all the PCs site wide (both Bus Stations), bringing the average uptime from 50%-80%.5. Implemented 10 new advertisement PCs throughout the 2 Bus stations in order to maximize efficiency and decrease the overall downtime.6. In addition to the above I oversaw a 4th site which boasts a 100 Inch LED Display, and I am to ensure the site is regularly maintained.7. I am responsible for capturing Photos every week with reference to each site, and upload to a centralized website where the Client can review.8. Managed all sites Network Infrastructure.9. Maintained all hardware equipment onsite.10. Ensured Asset Registers are up to date.11. Responsible for daily operations.12. Troubleshooting system failures and identifying roadblocks in the network.

1. Assisted all employees with any computer or IT related issues.2. Assisted users telephonically, in-person and remotely using multiple platforms.3. Administration of Active Directory, Azure, SharePoint, Exchange, Office 365 & Cloud Backups. 4. Provided email support to end users.5. Configured, deployed and relocated desktops, laptops, printers and other related devices.6. Identified, troubleshooted, and resolved end-user system issue requests.7. Provided technical documentation for configurations and procedures.8. Resolved escalated IT support requests.9. Gathered and analyzed data to diagnose problems with computer systems.10. Generated sign ins for new hires during the onboarding process.11. Managed communication systems.12. Screened network performance and reported findings to Immediate head.13. Arranged and install network hardware and software as directed by the senior network engineer.14. Designed new arrangements to enhance the strength of the present network condition.15. Ensured optimal network connectivity.16. Managed daily backup drives.17. Managed Technical Documentation and ensure it is up to date. 18. Ensured all workstations are maintained regularly.

1. Provided technical support to colleuges when needed.2. Upgraded hardware in workstations.3. Re-imaged workstations to the latest operating system.4. Installed Access Points to boost the overall Wi-Fi connectivity. 5. Installed network points for the workstation Installs.6.Ensured users log tickets to the helpdesk.7. Update employees on the status of their service requests.8. Installed new software and hardware drivers and updated existing as needed. 9. Troubleshooted and resolved issues with software or hardware.10. Reloaded Windows 7 & 10 Operating Systems when upgraded.11. Ensured all workstations had functional peripherals at all times.