Dean Severance Email & Phone Number

Anchorage, Alaska, United States

Manage the online pickup and delivery business at a Walmart Supercenter. Responsible for meeting all performance metrics, including wait times, productivity, process execution, and most importantly customer satisfaction. Conduct root cause analysis to identify workflow bottlenecks and to resolve unexpected results. Provide ongoing training and communication to OPD associates on core job duties, program rollouts, current events, and individual development plans.Assist with management of total store operation. Work cross-functionally with other areas to provide coverage and identify opportunities. Ensure associates have the knowledge and materials to do their tasks safely and effectively, as well as following Walmart policies and procedures. Foster an environment of world class customer service. Utilize social media platforms to highlight new merchandise, associate recognition, and programs to customers.

Anchorage, Alaska, United States

Responsibilities:Develop and implement detailed pricing strategies for all item categories in the Alaska Market. Analyze profit margin and competitor data to correctly position all retail pricing in Alaska Walmart stores. Provide support to stores on pricing and system inquiries. Provide support to merchant teams on pricing and competitor analysis. Ensure legal and internal compliance for all pricing actions. Communicate key pricing information, initiatives, and programs to all stakeholders.Accomplishments:o Improved competitor price gap metrics during inflationary periods, leading to sales unit increases in key categories and better prices for customers.o Pricing maintenance tasks identified through data analysis, saving $9.16 million in lost profit annually.

Anchorage, Alaska Area

Responsibilities: Manage the purchasing activities of the beer division. Forecasting and order-writing to keep inventory levels within established budget and DOI parameters. Manage inbound logistics for all beer inventory. Conduct operations analysis to drive efficiencies and process-improvement. Conduct inventory and process audits and summarize findings. Develop and interpret inventory reports for suppliers and internal customers.Accomplishments:o Digitized all beer purchasing and inbound logistics tasks for the company. This allowed inventory forecasting to become data-driven, more responsive to trends, adaptive to market conditions, and overall accuracy greatly increased.o Transformed inbound supply chain to fully leverage cross-docking, drayage, and consolidation-point efficiencies. This saved $280K annually and expected to increase in future years.o Started a project to correct case-weights in our inventory system. The partially completed project is netting an annualized savings of $30K in inbound freight cost, with a plan to increase annualized savings to $70K upon full completion of project. This also has a positive effect on outbound logistics within our own trucking fleet.o Decreased annualized deficit weight charges of inbound shipments (transported under our contracted minimum weight) from $170K in 2017 to $40K in 2020.o Assisted in the formation of production schedules with new local breweries using forecast data, seasonality indices, and growth factors.

Anchorage, Alaska Area

Business Support Specialist (Jan 2017 – Mar 2018)Responsibilities: Budgeting, reporting, and data analysis for all units of the Property Department (Facilities, Contracts, Purchasing, Warehouse). Standardizing data collection, reporting, and analysis for a fleet of 40 commercial buildings. Reporting of critical facilities items such as: roof systems, HVAC systems, and utility usage efficiency. Predict building capex 5-7 years out. Work w/ unit managers to control costs/promote efficiencies.Procurement Specialist (Jan 2015 – Dec 2016)Responsibilities: Creation of RFQ’s and PO’s for equipment, supplies, and service contracts for both banking and non-banking operations. Reporting, forecasting, process manual writing, and performance tracking.

Anchorage, Alaska Area

Relief Assistant Food Manager: JAN 2012 to JAN 2015Part of the management team supervising all departments in the food division of a store, training associates and section managers on stocking practices, ordering systems, merchandising standards, training methods, policies and laws, and company best practices. Optimize task-management and store conditions, foster an environment of safety and excellent customer service, and maximize the financial opportunities of the location.Grocery Clerk/Food PIC/Food 4th in Charge: JUL 2005 to JAN 2012General grocery store assignments such as stocking, recovering, offloading trailers, management training, completing and filing written paperwork for internal procedures.